Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with a focus on Innovation. We are looking for a Salesforce Business Analyst.
Job Description
* Requirements analysis.
* Design and implement functional solutions in projects.
* Provide effort estimations for projects.
* Coordinate with the Omega team and/or the client to achieve project objectives.
* Analyze and improve application performance.
* Collaborate with technology providers when required.
* Validate solutions against functional requirements.
* Ensure compliance with Omega's software quality standards.
* Create functional documentation for projects.
* Share knowledge within Omega's community of practice.
Required Experience
* At least 4 years of experience with Salesforce administration, configuration, and consulting roles.
* Experience in business process analysis and redesign.
* Experience in designing and implementing Salesforce solutions supporting sales, customer service, and after-sales processes, with a focus on improvement and user adoption.
* Experience with Salesforce clouds such as Sales, Service, Marketing Cloud, and Community.
* Experience working with Agile methodologies.
* Fluent in English, both oral and written.
What We Offer
* Permanent contract.
* Flexible schedule to balance professional and personal life.
* Training and certification plans to enhance skills with official certificates from our partners.
* Home office support.
* Flexible compensation options (public transport tickets, meal vouchers, etc.).
* Health insurance.
* Our commitment to social responsibility through Omega in Action.
* Opportunities for professional growth and development.
About us
Omega CRM, a Merkle Company, specialises in accelerating the Business Experience (BX) of clients through customer-centric solutions, technology, data, and AI.
As part of Merkle and the dentsu group, we form the largest Customer Experience Management (CXM) agency in Spain, offering integrated media, creativity, content, technology, and strategy solutions for impactful business results.
With over 23 years of experience, 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain.
We serve industries like Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel Customer Service, eCommerce, Marketing, and Analytics solutions.
Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
We believe in growth through our people, guided by values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
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