TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service in more than 50 languages for our international and well-known partners.
Position: Digital Trust and Safety Analyst
Location: Barcelona, Spain (onsite)
We are seeking a Digital Trust and Safety Analyst to work on a machine learning project. Fluency in Hebrew is required.
Responsibilities
* Back office support
* Provide online support for specific cases
* Maintain and ensure quality standards
Qualifications
* Fluent in Hebrew and English, both written and spoken
* Valid work permit for Spain or EU citizenship
* Interest in back office services
* Strong skills in efficiency, accuracy, and empathy
* Goal-oriented approach
* Flexible working hours (24/7 shift system)
Incentives
* Relocation assistance with reimbursement for flight, accommodation, and local travel from Barcelona airport
* Annual salary of €28,000 and fully paid training
* Bonuses for weekend and night shifts
* Private health insurance after probation and daily meal allowance from day one
* Work in a dynamic, multicultural environment with flat hierarchies and a casual workplace culture
* Modern office in Barcelona city center
* International environment with amenities like PlayStation, table tennis, and leisure areas
* Activities such as yoga and guided meditation
* Healthy lifestyle perks like fruit deliveries and free drinks
* Partnerships with fitness centers, restaurants, and beauty services
* Employee referral bonuses
Contact
If interested, please apply here to join our team.
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