Customer Service & Support - Technical Support Engineer
Join Microsoft's Customer Experience & Success (CE&S) organization, responsible for delivering industry-leading products and services with a differentiated customer experience. Within CE&S, the Customer Service & Support (CSS) team focuses on building trust through seamless support, helping customers resolve issues quickly and efficiently.
Applications & Infrastructure, the largest group within CSS, provides technical expertise to Microsoft's commercial customers, supporting global, cross-cloud solutions that empower organizations worldwide.
Role Overview
We are seeking passionate individuals for the role of Technical Support Engineer. You will own, troubleshoot, and resolve customer technical issues, enhancing your problem-solving, collaboration, and technical skills. This role offers flexibility to work up to 100% from home.
QualificationsRequired:
* Hands-on experience in Customer Support, Technical Consulting, Software Development, or equivalent.
* Application development and debugging skills in languages/frameworks such as Java, Node, Python, PHP, Ruby, .NET Core, ASP.NET, WordPress, Joomla, Drupal.
* Understanding of programming concepts including call stacks, threading, synchronization, and debugging.
* Strong problem-solving and troubleshooting abilities, with experience using data collection tools and methodologies.
Preferred:
* Troubleshooting experience with Windows IIS, Linux, Containers, Azure Web Apps, Docker images.
* Deep knowledge of open-source web technologies like Linux, NGNIX, Apache, Java, Node, Python, PHP, Ruby.
* Experience with network troubleshooting and Active Directory.
* Familiarity with packet sniffers (Fiddler, Wireshark) and debugging tools (Windbg, Visual Studio).
Language Skills
Fluent in reading, writing, and speaking English. Knowledge of additional languages is a plus.
Security Requirements
Ability to meet Microsoft, customer, and government security screening requirements, including passing the Microsoft Cloud Background Check upon hire and every two years.
ResponsibilitiesResponse and Resolution
* Investigate and resolve customer technical issues, collaborating with teams and utilizing troubleshooting tools.
Readiness
* Engage in peer communities and develop technical proficiency through training.
Product / Process Improvement
* Identify product defects and provide feedback for improvements.
Benefits
Benefits may vary by country and employment type, including healthcare, educational resources, discounts, savings, parental leave, time off, giving programs, and networking opportunities.
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