Contract Type :
Direct employment with our clientWe are looking for an experienced IT Support Team Lead to join our client’s dynamic Platform and Infrastructure Team. In this fast-paced, innovative environment, you’ll play a pivotal role in ensuring the stability, reliability, and performance of mission-critical customer-facing systems operating 24 / 7.As a Lead IT Support Engineer, you will ensure the seamless operation of critical platforms while fostering a high-performing support team in a technically challenging and rapidly evolving environment.Proactive Monitoring & Incident Management :
Oversee application performance by monitoring systems, responding to alerts, and resolving complex technical issues to maintain high service levels.Team Leadership & Mentorship :
Lead by example on the technical front while managing and mentoring a Level 1 Support Team. Provide 360-degree feedback, support professional development, and ensure effective performance management.Cross-Team Collaboration :
Work closely with Development, DevOps, and SRE teams to coordinate release readiness and ensure system stability.Scheduling & On-Call Management :
Organize and maintain shift patterns and on-call rotations to guarantee 24 / 7 support coverage.Leadership & ManagementExperience leading support teams with a hands-on, collaborative approach to mentoring and problem-solving.Hands-on experience managing high-availability systems, ideally in gaming or online platforms.Monitoring mastery :
Strong knowledge of Grafana, Kibana, and the ELK stack for observability and performance management.Proficiency in scripting languages (Bash, Python, Shell) to automate routine tasks and incident resolution.Database management :
Solid command of OracleSQL for performance tuning and diagnostics.Practical experience using Docker to support scalable deployments.CI / CD & Cloud platforms :
Familiarity with Jenkins and cloud services (AWS, Azure, GCP) for infrastructure management and deployment.
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