**Responsibilities**
- Perform advanced level wind turbine remote operations and support. This includes proficient operation and use of remote operation and diagnostic tools. Document tasks where required and enters data into company system, such as SAP
- Effectively gather information remotely regarding turbine issues and performance. May diagnose, recommend, and implement solutions for turbine equipment. Communicate pertinent information to key individuals and the field. Seek assistance when encountering turbine issues outside trained skill level to ensure success in resolution
- Follow basic structured problem-solving process to perform troubleshooting and diagnostic tasks with remote SCADA and IT diagnostic tools
- Independently initiate and perform most work tasks as well as follow defined instructions as directed according to written and verbal instructions
- Demonstrate and promote integrity, strong initiative, as well as a focus on reliability, and quality of work. May assist with, or perform basic quality audits of less experienced staff
- Effectively promote strong team environment through assisting teammates in accomplishing goals as well as mentoring junior technical staff. Visibly support and promote team spirit and cooperation
- Proactively look for improvement opportunities to job appropriate processes and procedures and communicate through appropriate channels
- Interface with customer and may respond to customer inquiries. Will refer complex customer inquiries to higher level technical staff or manager. Demonstrate strong customer service
- This role may require travel, working overtime, including working a versátil and variable work schedule as needed to meet business objectives
**Qualifications**
- Technical Associates degree or equivalent preferred
- Demonstrated use and understanding of intermediate IT tools
- Very strong verbal communication skills and reading comprehension skills
- Strong attention to detail and solid problem-solving skills
- Prior customer relations experience in a commercial setting preferred
**Competencies**
- Ability to understand technical language and to recognize and differentiate technical issues
- Ability to work independently and unsupervised as well as in a team environment
- Ability to work in rotating shifts (including nights, weekends, and bank holidays)
**What we offer**
Hybrid mode with telework days per week
Competitive night, Saturday, Sunday and bank holiday bonuses
Additional info: Living in Madrid is required