Ravago is a global provider of solutions in the distribution, resale and manufacturing of polymers, chemicals & life ingredients, and building materials. With a worldwide presence and a diverse portfolio spanning industries, Ravago is committed to delivering innovative and sustainable products to our day-to-day surroundings that improve the quality of life. Our dedication to quality, reliability, and customer satisfaction has established us as a trusted partner in the industry. We are a company that stays true to our values: human focus, professionalism, humility, and entrepreneurship.
For more information about Ravago and our comprehensive range of products and services, please visit ravago.com.
Scope
Main Contacts
* Contact with every employee @ Ravago
* Reports to: Regional Service Delivery Manager and local IT team leader
Purpose of the role
To take responsibility for telephone, mail & onsite IT service delivery to end-users and the administrative and organizational follow-up of tickets (incidents, requests & changes) & updating CMDB, in order to provide a tangible and fast end user IT service. The second part of the role is to maintain the IT-infrastructure, resolve structural problems in order to ensure that the continuity and efficiency of the IT-infrastructure meets the needs of the organization and in order to guarantee its optimum availability and adherence to agreed service levels.
Requirements
* Very good knowledge of Microsoft Platform Tools
* Knowledge of other systems/programs are a plus.
* Fluent Spanish and/or Catalan
* You are well organized and able to analyse an IT problem in a short timeframe
* User/Client oriented
* You are motivated to help people with IT problems
* Capable to understand and accept the impact on the business
* Love to work in a team
* Min. Bachelor ICT or similar by experience
Hybrid model with 4 required office days per week in Tarragona, Vilallonga.
Principal responsibilities / tasks
* Offer first line support for incidents in order to restrict and prevent an interruption of the IT services.
* Using Topdesk as the ITSM tool from Ravago.
* Update procedures and configurations in order to offer the necessary tools to the first line to ensure the stability of the environment within the agreed service levels.
* Help ensure a continuous service order to guarantee the agreed service levels with focus on the end-users.
* Be responsible for technical realizations and take care of the necessary installations and configurations of the hard- and software in order to implement IT infrastructure in a successful way.
* Inform, train and guide end-users to ensure that systems are used in the best possible manner and as efficiently as possible.
* Create and update FAQ documentation.
* Stay well informed about the evolutions within the specific field, keep knowledge up to date within the context of new developments in order to strengthen credibility by offering a service that is continuously based on updated knowledge.
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