The role of Dispatch & Installation Assistant is important to us. You will be responsible for making sure all orders are completed to the time scale and contain correct items, returns are processed accurately, and all order related queries are dealt with swiftly. In addition, you will be responsible for handling and resolving Implementation bookings and queries within SLAs and with a focus on customer experience.
We would love to welcome you to our Valencia office, working hours of Monday-Friday 8 : 30am – 5 : 00pm.
Your responsibilities day to day will be…
* Actively reacting to order and installation queries and processing tickets where necessary for follow-ups.
* Processing all returns in a timely manner and managing all returned stock.
* Taking charge of all goods entering the company and liaising with Stock Control.
* Assist with monthly Stock Take ensuring accuracy and all discrepancies are accounted for.
* Ensure Re-seller stock is distributed within agreed SLAs.
* Handling customer calls / emails relating to installation of Telematics devices in line with company SLAs and metrics.
* Managing service desk tickets raised by other business areas within SLAs.
* Liaising with 3rd party engineering teams to co-ordinate implementation bookings.
* Liaising with customers to arrange and inform of implementation / installation dates.
* Updating customer account information on tickets and CRM to keep all parties informed.
* Notify management team of any issues / risks to meeting SLAs across dispatch and installation.
* Email management from internal and external parties, ensuring responded to within SLAs.
What do we expect of you?
* Excellent attention to detail with the ability to prioritise and keep to deadlines within a fast-paced environment.
* A quick learner with the ability to think on your feet.
* Competency across a range of IT skills.
* Ability to develop relationships with team and wider business.
* Proactive and forward-thinking.
What can you expect of us?
* A friendly culture that mirrors our proposition to our customers.
* A fast-growing organisation that defines itself as being agile and innovative.
* A drive for continuous improvement, which you will be empowered to get behind from day one.
* A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.
Who are we?
Radius is an ambitious, forward-thinking global business that builds transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive have seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we're committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. Apply now and be part of an exciting journey of growth.
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