PbWho are we: /b /ppNeotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems. /ppWe are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers. /ppWith over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Madrid, Lisbon and Porto. The company currently has more than 950 professionals in the different areas in which it operates. /ppNeotalent, the responsive people. /ppbr/ppFind out more about us at y /ppbr/ppbRole Overview: /b /ppWe are looking for a bIT Service Manager /b to join our team and help us deliver high-quality solutions to our clients. /ppbr/ppbWhat you will do: /b /ppCustomer Satisfaction and Service Customer Relationship: (customer voice management, Service Value Demonstration) /ppDelivery Maintenance Assurance: Ensure successful project delivery and maintain network stability through risk management and strategy implementation. /ppService Solutions Sales: Identify customer pain points, develop competitive service solutions, and manage bidding to drive business growth. /ppPartner Capability Management: Guide partner investment, evaluate capabilities, address gaps, and ensure consistent service quality. /ppbr/ppbWhat you are like: /b /pulliBachelor’s degree or higher in Telecommunications, Electronic Engineering, Computer Science, or related fields. /lili8+ years of experience in the ICT industry. /liliAt least 5 years in customer service management, delivery maintenance assurance. /liliExperience in service sales for enterprise or carrier networks. /liliProven track record managing service solutions for major projects. /liliExperience in service bidding and sales strategy development. /liliFluent English (mandatory) to communicate with local customers and HQ teams. /li /ulpbr/ppbWhy join us /b /pulliWork on challenging projects for big clients /liliLearn more about emerging technologies /liliDesign your career plan /liliAccess to continuous training and certifications /liliEvolve through our internal mobility program /lili… and much more! /li /ul