Take your career to the next level with Amaris Consulting as a Helpdesk Support Analyst,Become part of an international team, thrive in a global group with €800 M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.Por favor, lea la descripción al menos una vez antes de hacer clic en "Solicitar". Windows, mac OS, i OS, Android)Knowledge of desktop and mobile application software (e.g., Office 365, Outlook, Microsoft Teams)Proficiency in English and Spanish (both verbal and written)Strong customer service orientation and communication skillsAbility to manage technical tickets efficiently, ensuring resolution or proper escalationCommitment to maintaining up-to-date technical knowledge and best practicesFamiliarity with IT support delivery models (phone, chat, email, deskside, self-service) WHAT WILL YOU DO?Provide first-line technical support to users across global locationsDiagnose and resolve IT-related issues related to operating systems, applications, and devicesLog, track, and manage incidents and service requests using the ticketing systemEscalate complex issues to the appropriate teams following established proceduresDeliver support through multiple channels: phone, chat, email, and in-person when requiredContribute to continuous improvement by documenting solutions and updating knowledge basesEnsure high customer satisfaction through timely and professional service delivery WHY US?Grow rapidly with a tailored career path and regular salary evaluations — 70% of our senior leaders started at entry levelEnhance your skills through our Tech Academy, Udemy for Business, language sessions, webinars, and technical workshopsTake charge of your development with an annual personal training budget and company-paid certificationsEnjoy flexibility with remote work options and adaptable policiesBenefit from comprehensive social perks: transit and restaurant tickets, kindergarten support, and private health insuranceWe Care program — dedicated support for employees in critical life situations Unleash your full potential, both professionally and personally.xohynlm For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.