Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a leading global pharmaceutical company.
Human Pharma Services (HPS) provides a centralized global model supporting internal marketing teams with end-to-end services, from creative content to digital operations. The HPS Web Factory partners with offshore teams to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform ensuring consistency and efficiency across markets.
As an Operational Project Manager, you will support the Web Factory Service Owner in enhancing and streamlining web delivery processes.
Key Responsibilities:
* Collaborate with cross-regional stakeholders to gather feedback, provide updates, solve challenges, and promote improvements.
* Monitor and optimize service quality and cost-effectiveness delivered by Production Partners.
* Ensure adherence to and improve Service Operations Tools (Jira and ServiceNow).
* Lead the implementation of a new help desk in collaboration with IT, Partners, and vendors, ensuring SLA and satisfaction metrics are met.
* Plan and operationalize pilot programs for new services, including demand analysis and performance metrics.
* Support platform migration activities, including site grouping and inventory management.
* Produce reports on incidents and service requests for continuous improvement.
* Collaborate with the product team to define process requirements.
* Create technical training content for Production Partners with the platform vendor.
Skills / Experience:
* Background in Project Management, Marketing, IT, or related fields.
* Minimum 5 years of experience in web projects and website production processes.
* Strong understanding of web infrastructure and lifecycle management.
* Experience with Drupal environments.
* Proficiency in Jira and ServiceNow.
* Motivated, detail-oriented, eager to learn, and collaborative.
* Analytical mindset focusing on governance and service quality.
* Fluent in English, comfortable in an international environment.
* Strong organizational skills and ability to work independently and remotely.
* Team-oriented with an interest in the pharmaceutical industry is a plus.
* Excellent communication and presentation skills.
What We Offer:
* Permanent contract with flexible schedule.
* Training & Certifications to enhance your skills.
* Home office options.
* Flexible benefits (public transport, tickets, etc.).
* Health insurance.
* Our commitment to social responsibility.
About Us:
Omega CRM, part of Merkle and dentsu, is a global digital company with over 23 years of experience, 580+ professionals, and numerous awards. We specialize in customer-centric solutions across various industries, including Pharma, Retail, and Healthcare. Our values include Talent, Flexibility, Commitment, and Innovation. Join us to grow together.
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