About Us
FEDCEL GROUP, S.L.
is an international BPO services provider headquartered in Barcelona, Spain. From our offices located at Passeig Joan de Borbó ******, 7th Floor - ***** Barcelona and C/ Bruc 149, ***** Barcelona, we deliver top-tier
customer support, technical support, and software development
solutions to our general partners.
Our mission is to combine professionalism, innovation, and cultural awareness to provide truly next-level service experiences for our clients and their customers.
Role Overview
We are currently seeking
enthusiastic and motivated Customer Support Agents
to join our growing team and support our operations for the
Turkish market
.
As a Customer Support Agent, you will be the first point of contact for Turkish-speaking customers — handling inquiries via
phone, email, and live chat
— while ensuring every customer receives a high-quality and satisfying service experience.
Key Responsibilities
Deliver excellent customer support to Turkish-speaking clients.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify, troubleshoot, and resolve issues or escalate when necessary.
Record all interactions accurately in the company's CRM system.
Collaborate with internal departments to optimize customer satisfaction.
Represent
FEDCEL GROUP, S.L.
with integrity, empathy, and dedication in every interaction.
Requirements
Fluent Turkish (native level)
and good command of
English
(working proficiency).
Excellent communication and interpersonal skills.
Strong problem-solving ability, patience, and professionalism.
Basic computer literacy (MS Office, CRM systems, or similar tools).
Prior experience in
customer service, support, or call centers
is an asset but not required.
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Contact:
******
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Office Address:
Passeig Joan de Borbó ******, 7th Floor - ***** Barcelona / C/ Bruc 149, ***** Barcelona
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Company:
FEDCEL GROUP, S.L.