**Are you curious about what drives people’s decisions and passionate about turning insights into better products? We’re looking for a UX Researcher who can help our product teams understand our users, test ideas early, and make evidence-based decisions. If you love planning and running research studies, managing research operations, and collaborating with cross-functional teams, join Digistore24, the market leader in digital sales software.**
=> **Please note**: this is a temporary position for 1 year only.
**Your new dream job**
- **Plan and run user research projects** from start to finish: including interviews, usability testing, and surveys to help our teams understand user needs and improve product decisions.
- **Manage research operations** by coordinating participant recruitment, scheduling, incentives, and maintaining our research repository so that insights are easy to find and reuse.
- **Analyse and communicate findings** in clear, actionable ways through reports, summaries and visual frameworks such as personas and journey maps.
- **Collaborate with product managers, designers, and engineers** to define research questions, prioritise studies, and turn insights into product improvements.
- **Help scale research at Digistore24** by improving our processes, templates, and tools: making it easier for the whole team to run great studies.
**Your benefits at Digistore24**
Play a crucial role in shaping our future projects within a collaborative work environment, while enjoying flexibility in working time and location.
- Join an **international UX** team that values evidence-based decisions and continuous learning
- Grow your skills with a dedicated **training** budget and access to professional research tools
- **Work remotely** or from one of our partner coworking spaces (max. 3 days a week), with reliable internet access.
- Benefit from regular training and further education
- **Enjoy the stability of a successful German high-tech company** funded by its products, not investors
- **Be part of an outcome-focused team**and a culture of direct feedback
- **Modern equipment**: ThinkPad or MacBook
- International, collaborative team with strong cohesion
- Spectacular team events in various European countries
- **Autonomy** from day one
- First-name culture, no dress code, flat hierarchies
- Versátil working hours, Monday to Friday
**Your superpowers**
- **2-4 years of hands-on experience** in user research or research operations, ideally in a SaaS or e-commerce environment
- **Proven ability** to run qualitative studies independently (interviews, usability tests) and remotely
- **Experience with research tools** such as Lyssna, Hotjar, Typeform, Dovetail, or Airtable
- Strong communication skills in **English (C2) and German** (C2 or native speaker)
- Familiarity with agile, cross-functional product teams and user-centred design processes
- You’re a **curious and structured researcher** who loves uncovering insights that help teams build the right things
- You’re **skilled in qualitative methods** such as interviews, usability testing, and quantitative methods like surveys, A/B tests, or data tools and enjoy mixing qualitative and quantitative insights
- You can **manage research operations**: from recruiting participants and handling incentives to maintaining templates and repositories that make insights accessible for everyone
- You know how to **analyse data and turn findings** into stories that inspire change, whether through reports, personas, journey maps, or presentations
- You **communicate clearly** and work well with cross-functional teams — helping product managers, designers, and developers make evidence-based decisions
- You’re **proactive**, organised, and not afraid to take ownership of research questions, even when there’s ambiguity.
**This position is NOT for you if**
- you prefer to work without speaking to users or gathering real feedback
-you find planning, coordinating, or recruiting for studies tedious
-you’re uncomfortable presenting your findings or influencing stakeholders
-you expect others to define what to research instead of identifying opportunities yourself
-you need detailed instructions and rigid processes — this role requires flexibility and initiative
**Our values**
Please take a REALLY close look at the values. Are you ready to live them?
**Your typical day at Digistore24**
- You start your day with a cup of coffee while checking feedback from yesterday’s study sessions or survey results. You jot down new ideas and plan your next steps.
- It’s time to sync with a product manager or designer to define this week’s research focus — maybe a usability test for a new checkout flow, or interviews to explore why users cancel subscriptions. You align on goals, scope, and participants.
- Next, you prepare and run research sessions: scheduling participants, moderating calls, or reviewing recordings. You collect insights and highlight e