CRM Operations Analyst
Responsibilities
1. Responsible for European e-commerce platform strategy operations, utilizing multi-channels to improve user recall, revisit, and activity.
2. Analyze user behavior data, formulate and execute user growth CRM plans.
3. Insight into platform items, user segments, landing page, knows how to filter the most conversion products.
4. Cooperate with product\campaign\monetization teams closely, summarize the requests, output strategy, balance the business target and user experiences, data verification efficiency, continuously iteration.
5. Monitor market trends, conduct competitive analysis, and provide strategic recommendations for product optimization and business development.
Requirements
6. Bachelor's degree with 5 years' experience in operational roles.
7. Fluent written and spoken English and Spanish.
8. Clear understanding of oversee e-commerce industry or platform user operation is preferred.
9. Familiarity with user operation strategies and data analysis skills to identify user needs and behavior patterns from data.
Desirable Skills
10. Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
11. Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
12. Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
13. Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
14. Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
15. Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
16. Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
17. Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
Benefits
18. 38.5 hours/week from Monday to Friday
19. 3 + 3 month temporary contract with real possibility to get a permanent contract
20. Salary: 19.744 € gross/year + up to 2.961,54 € gross/year in bonus
21. Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.