Panda Drum is a fast-scaling DTC eCommerce brand built around our flagship instrument — the steel tongue drum — loved by 100,000+ customers worldwide. In just 3 years, we’ve grown to 25–50 team members across Poland, the EU, US, Philippines, and China, surpassing 8 figures in annual revenue. Our growth is powered by world-class marketing, community-driven content, and constant product innovation.
About the Role
We’re hiring a hands-on Start-Up Head of Operations (DTC brand) to act as the CEO’s right hand. You’ll own Panda Drum’s global operations, supply chain, and fulfillment — driving efficiency, systemization, and growth.
You’re not a fit if you’re a corporate “process admin.” We’re looking for a builder-operator — someone who thrives in chaos, creates order, and scales fast-moving systems from the ground up.
Key Requirements
✅ 5–10+ years in operations (DTC/eCommerce $5M–$50M).
✅ Proven track record managing international 3PLs, vendors (China), and multimillion-$ operations.
✅ Experience building dashboards, SOPs, and scalable systems — not just maintaining them.
✅ Strong financial acumen: margins, forecasting, cost optimization.
✅ Leadership experience managing lean teams (3–15 people).
✅ Willingness to travel (China, US, EU).
What You’ll Do
* Oversee global operations: supply chain, fulfillment, vendors, and support.
* Build and optimize systems, dashboards, and reporting for efficiency and visibility.
* Lead key growth initiatives — Amazon, wholesale, subscriptions, licensing.
* Manage costs and profitability across all operational channels.
* Build and lead a lean, high-performing team (3–15 people).
* Act as the CEO’s second-in-command, ensuring smooth, data-driven execution.
Path to COO within 12–18 months.
Potential for equity/ownership based on results.
Paid international travel (China, US, EU).
Unlimited learning budget (books, courses).
Work with top-tier eCommerce operators ($100M+ brands).
Flexible, remote-first culture focused on results.
You’re not a fit for this role if:
* You haven’t work at DTC e-commerce company.
* You haven’t managed 3PL/vendor China networks.
* You haven’t built systems, SOPs from scratch.
Our hiring process is made up of 3 parts, so please be aware that you will need to dedicate time for a questionnaire and two 1-on-1 interviews.
#J-18808-Ljbffr