- Level 1 support for all hardware and software related problems including troubleshooting and resolution.- Monitor and process tickets / incidents.- Act as central point of contact as part of end user support.- Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.- Maintain, configure, install, and monitor printers including centralized management software.- Perform equipment install-move-add-change operational processes as needed by the businesses.- Analyze and recommend new technology, upgrades, and services for end users.- Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including: preparation and implementation of IT relocations.- Rotation of on-call schedule for after-hours support.- Participate in various IT and business projects.- Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable.- IT support for warehouse management (scanner and printers), where applicable.- Responsible for telephone and network socket patch management, where applicable.- Participation in the continuous improvement of existing and new helpdesk processes.- Collection and administration of documentation.