Transportation Specialist, SWA- Ops Integration
This role is based in SWA.
Purview of a Transportation Specialist: In this role, the candidate will work with the business and operations team to solve customer escalations, analyze historic results, initiate programs – all in an environment of rapid growth and increasing complexity.
Candidate will drive improvements to the visibility tools, methods, and processes used by the team to increase the availability and granularity of actionable data for internal and external partners. The successful candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required. They should be passionate about their work, detail‑oriented, have excellent problem‑solving abilities, superb communication and customer‑relationship skills, good analytic insight, and be a passionate advocate of the customer to other stakeholders. They will drive toward simple, scalable solutions to difficult problems and possess excellent project‑management skills.
Responsibilities
* Communication with internal customers (LM, MM, EF, FC, S&OP, Trans Program, etc).
* Exceptional written and verbal communication skills with the ability to create and present complex information clearly and concisely.
* High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
* Strong analytical, mediation and problem resolution skills.
* Demonstrated leadership with a bias toward action, supporting a culture of ownership and learning.
* Skilled in a collaborative management environment, clear formal and informal communication with members of the remote and local management teams.
* Understanding of process improvement techniques.
* Deep dive skills with data and producing analysis.
* Coordinate with stakeholders and work on permanently resolving concerns by setting up SOPs/automation.
* Deep dive on Operation and shipper escalations.
* Run defect reduction programs by coordinating with various cross‑functional teams.
* Develop reports.
* Execute pilots for improving experience.
Basic Qualifications
* Bachelor’s degree in a quantitative/technical field such as computer science, engineering, statistics.
* Experience with Excel.
* Experience with SQL.
Preferred Qualifications
* Excellent interpersonal skills.
* Demonstrated problem‑solving skills and analytical skills.
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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