At Revlon, we’re passionate about all things beauty and inspiring women to ‘Live Boldly’. Since the launch of the first opaque nail enamel in 1932, Revlon has provided our consumers with high-quality products that deliver sophisticated glamour. Today, Revlon's diversified portfolio of brands is sold in more than 150 countries worldwide. It includes some of the world’s most iconic and desired brands in color cosmetics, skincare, hair care, hair color, and fragrances.
At Revlon, we are equally passionate about our team! We celebrate success, invest in health and wellbeing initiatives, and support professional development programs designed to unlock potential.
In Barcelona, we are the second-largest headquarters globally!
- Are you able to work in a hybrid model? 3 days at the office, 2 days from home.
- Lunch? We have a high percentage subsidized by the company!
- Free parking for employees!
And many more benefits with competitive base salaries!
Functions:
This position, Customer Service UK Market, is responsible for executing the Order to Delivery Process, which supports the sales department, and serves as the primary point of contact for our customers in terms of service level performance. Customer service must align with daily operational KPIs to identify inefficiencies and implement actions to address them, consistently striving for excellence in our service level.
Essentials Responsibilities:
● Manage customer service activities to ensure excellent service
● Work closely with Supply Planning, Distribution, and Finance to achieve objectives and plans
● Support Sales & Marketing to achieve sales plans, keep information up to date to share, and validate
● Coordinate databases (Customer & material master, etc) to ensure they are correct to avoid complaints, returns, and credits due to wrong data
● Support customer requests, act as a central contact for any questions
● Participate and engage in continuous improvement efforts to drive order process quality and efficiency
Requirements:
● Customer service B2B experience
● Skills in Excel
● SAP knowledge
● Fluent in English to communicate with the UK market