CRM, Customer Success & Marketing Automation Associate – Mautic Specialist
(Remote - CET ± 4 h)
This hybrid role combines hands-on Mautic expertise with multichannel Campaigns and Customer Success coordination across clients, internal devs, and the CEO.
You will act as both the technical marketing operator ensuring campaign performance and the face of daily value delivery for our managed deliverability and profitability-focused ESP offering.
Key Responsibilities
MK Technical Ops & Analytics
Own the Mautic stack – installations, upgrades, plugins, security.
SSH into servers to audit & tune cronjobs (segments, campaigns, webhooks, backups) with Dev-OP.
Identify & fix misconfigurations like duplicate triggers or missing workers.
Query Amazon Athena (SQL) on our engagement_daily table to validate KPIs and craft insights.
Monitor deliverability with tools like InboxTracker, Litmus & MXToolBox; maintain inbox placement >95%.
Integrate Mautic with client websites, e-commerce, CDP, BI & ad platforms via API/Webhooks.
Customer Success & Coordination
Serve as the primary Success contact for assigned accounts: schedule stand-ups, gather requirements, translate into tickets, track SLAs.
Coordinate hand-offs between dev team, CEO, and clients; ensure expectations, blockers, and ETAs are clear.
Present weekly performance reports highlighting growth and next steps.
Capture feedback and turn it into backlog items or optimization ideas.
Project Prioritization & Growth
Co-own JIRA boards with the CEO; prioritize for ROI.
Run mini-experiments (subject-line tests, new segment roll-outs) and measure impact.
Prospect & scope new customers fitting our profile of 10 MM+ emails/month.
Skills & Traits We Value
2–4 years CRM/Marketing Automation experience, with at least 1 year as primary Mautic owner.
Proficiency in SQL on Amazon Athena (window functions, partitions).
Linux CLI skills: cron, log grep, bash scripting.
Ability to explain DNS vs DKIM to marketers and roadmap trade-offs to executives.
Strong project management skills – attention to detail, tidy Kanban, 'definition of done'.
Kaizen & frugality mindset – iterate fast, deliver value with lean resources.
Mastery of AI tools (ChatGPT/Copilot) for drafting & queries.
Bonus: Experience with Optimove, Bird.com, Klaviyo, Braze, or Iterable.
Aligned with Amazon Leadership Principles.
Stack Overview
LayerTechESP / MA Mautic v5.2.3+, SparkPost MTA, Amazon SES/qMail; Data: AWS S3, Athena, Tableau; Infrastructure: AWS, Contabo, Airflow, Ubuntu 22, CloudWatch; Tools: Bitbucket, Github, InboxTracker, Litmus, MXToolBox, HetrixTools, EmailOnAcid, ChatGPT, Abacus.AI.
What We Offer
Remote-first (CET ± 4 h) with flexible schedule.
Full-time or part-time; competitive salary + performance bonus + potential Stock Options.
Impact on brands sending 10 MM+ emails/month.
Accelerated learning in deliverability, data, CS, and AI-driven content.
Join a team that values sanity and shareholder value.
Success in 30/60/90 Days
30 Days: Set up a new sending domain for an existing client, including DNS, warm-up, SES credentials, Mautic settings, and documentation.
60 Days: Fully manage customer success for one client, with continuous growth and proactive issue resolution.
90 Days: Autonomously manage 3 clients end-to-end and source a new customer.
Ready to Apply?
Send your CV plus:
- A 3-minute video walkthrough of a Mautic or Athena success you led.
- The Athena query counting unique bounced emails in the last 24h.
- A snippet of cron optimizations you've implemented.
Email ******.
If suitable, we will meet via Google Meet.
About Data Innovation
We help Business, Marketing & CRM teams increase margins, traffic, revenue, and activations while reducing costs.
Our stack includes Mautic + SparkPost/Amazon SES/qMail + Tableau, enriched with analytics, user-content affinity models, and growth experiments.
Clients include Nestlé, Brown-Forman, Tradedoubler, and various agencies and scale-ups.
We are a small, high-ownership team, working directly with the CEO to develop projects, delight clients, and grow the business.
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