Who are we?
We are South Europe Technologies (SET Iberia), the IT, Data and Operations Shared Service Center of BNP Paribas Personal Finance, with delivery centers in Spain and Portugal. We provide the best solutions to BNPP PF entities worldwide, including Cetelem, a specialist in financial partnership for major retailers, consumer goods companies, and car dealerships.
Our Services Portfolio
- Applications Management (Architecture, Project Management, Development, and Quality Assurance)
- IT Risks & Cybersecurity Services
- Platforms Management
- Data Analytics and AI
- Operations
Our offices are in Madrid, Lisbon, and Porto. We have over 200 employees with expertise in Java, .Net, Python, Tibco, APIGee and various operational roles.
Missions
- Act as the main point of contact for new and current IT customers (BNPP Personal Finance entities).
- Plan, organize, and execute action plans related to IT customer satisfaction.
- Ensure correct governance as requested by the Group with customers.
Main Responsibilities
Onboarding of new clients
- Design and review the services catalogue and application portfolio.
- Review current services and provide the best commercial definition.
- Participate and support the delivery team in identifying up‑sales or evolutions of services.
- Facilitate the identification of new services with internal actors and clients.
- Actively present the current services catalogue to existing or potential clients.
- Facilitate sales workshops to identify client needs.
- Define new services business cases with involved actors.
- Support preparation of articles for newsletters with communication specialists.
Contracting
- Support the preparation of new contracted services with the Legal team.
After Sales
- Collect customer reviews and surveys via quarterly and annual surveys, prepare analysis of results, and elaborate initial solutions.
- Work with Delivery Managers and others to build and launch action plans.
- Facilitate problem identification sessions and manage action plans to solve client issues.
- Maintain transparency for client processes (service request, incident solving, contract management, SLA monitoring).
- Define and maintain client dashboards with all relevant information.
- Prepare and facilitate Client Committees.
- Organize client visits.
- Act as a single point of contact for SET in front of the client.
- Facilitate a good relationship between the client and all SET actors.
What We Are Looking For
- Experience in IT international companies.
- Minimum 3 years proven success in IT Business Relationship Management, Business Analyst, or Project Management roles in complex, international environments.
- Proactive, self‑managed task execution and confident collaboration with senior managers, CIOs, and SET partners.
- Engagement in day‑to‑day activities.
- Transformational mindset focused on excellence.
- Analytical and diagnostic skills for ambiguous or contradictory issues.
Skills / IT Tools
- Communication skills – oral & written.
- Client focused.
- Proactivity.
- Advanced user of the MS Office suite (Excel, PowerPoint, SharePoint, OneNote).
Languages
- Fluent English (required).
- Fluent Spanish and/or French.
- Other European languages highly appreciated.
Benefits
- Training programs, career plans and internal mobility opportunities, nationally and internationally.
- Diversity and Inclusion Committee ensuring an inclusive work environment.
- Corporate volunteering program (1 Million Hours 2 Help).
- Flexible compensation plan.
- Hybrid telecommuting model (50%).
- 31 vacation days.
Diversity and Inclusion Commitment
BNP Paribas Group in Spain is an equal‑opportunity employer and proudly provides equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
About Our Culture
We are proud to create, maintain, and develop strategic business applications for BNP Paribas Personal Finance entities worldwide, maintaining high service levels and delivering added value to our customers. In our multicultural environment, we encourage all team members to develop their talents and skills, providing a wide variety of career opportunities and internal mobility programs within local SET teams or across other entities in the Group, both in Spain and globally. We value our employees’ experience and work to maintain a balanced environment, offering flexibility regarding work schedules and respect for personal time. Our hybrid working model demonstrates our belief that social connection enhances daily activities. Diversity and inclusion are among our core values, and SET is an equal‑opportunity employer. We are committed to ensuring employment opportunities regardless of ethnicity, beliefs, religion, nationality, age, sex, sexual orientation, marital status, or political opinions.
