Are you passionate about customer service and fluent in French? As a Customer Service Representative, you'll be the main point of contact for incoming customer inquiries and will ensure users get the support they need. This is an opportunity to work hands‐on in a fast‐paced environment with cutting‐edge products, including music and audiovisual technology!
Key Responsibilities
Address customer inquiries through phone, email, and chat, providing efficient and solution‐oriented support
Maintain thorough knowledge of our products, especially in audiovisual, music, and connectivity fields
Record and manage all call details in the system, delivering timely resolutions within SLAs
Collaborate with team members and provide support across teams to ensure seamless service
Escalate issues when necessary to senior support, ensuring customer satisfaction and issue resolution
What We're Looking For
Language Proficiency: C2/ fluent French and a strong command of English (B2 level or above)
Experience: At least 1 year in customer service, preferably in technical support
Technical Skills: Knowledge of signal connectivity, wireless networking, music, and AV products
Customer Focus: Strong listening skills and a proactive approach to solving customer needs
Team Player: Ability to take ownership of issues and work collaboratively to resolve them
Whats in It for You
Competitive Salary Package based on skills and experience
Working Hours: Monday‐Friday, 09:00 AM – 06:00 PM
Paid Annual Leave: 23 days
Growth Opportunities: Training, career development programs, and the support you need to reach your full potential
Vibrant Work Culture: Join a dynamic, creative team in an inspiring work environment in beautiful Barcelona!
Ready to make an impact and grow in the heart of Barcelona? Apply now and be part of our amazing team!
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