About CloudTalk
CloudTalk is the global AI‑powered business calling platform trusted by over 30,000 professionals at companies such as Nokia, Revolut, Glovo, and Uber. With $35.3M in funding, we build AI‑native calling software available in 160+ countries, empowering businesses to have more and better calls each day.
Why Join CloudTalk Now?
We’re a fast‑growing SaaS scale‑up focused on integrating cutting‑edge AI into communication infrastructure. Join us to pioneer new AI products, drive toward $100M ARR, and work in a high‑growth market that is transforming how clients manage volume at scale.
The Role
As an Account Manager, you are the business owner of your portfolio. You will own customer retention and portfolio expansion, acting as a trusted strategic partner to your clients and being accountable for their success metrics.
What You Will Do
* Be the Strategic Business Partner Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs, and build durable relationships with decision makers and executive stakeholders.
* Own Retention & Expansion Lead the full renewal cycle across your portfolio, forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter. Identify and close organic growth opportunities such as increased seat count or premium add‑ons.
* Own Portfolio Health Build and maintain customer health frameworks, define leading indicators, track them in HubSpot and your analytics stack, and intervene early before issues become escalations.
* Act as the Internal Advocate Partner closely with Product, Support, and Customer Engineering to resolve issues, surface feedback, and influence the roadmap while confidently representing CloudTalk's direction to your accounts.
What Makes You a Great Fit
* 2+ years in Account Management or Customer Success in B2B SaaS with a track record of hitting retention and expansion targets.
* Proven ownership of a book of business independently, managing renewals and driving growth without heavy oversight.
* Experience owning customer health metrics and using leading indicators to drive proactive action.
* Comfortable running Executive Business Reviews and navigating multi‑stakeholder accounts up to C‑suite.
* Highly commercial mindset, thinking like a revenue owner rather than a relationship manager.
* Data‑driven, proficient in Excel/Sheets, BI dashboards, and CRM reporting to manage portfolios analytically.
* Technical aptitude and a passion for learning SaaS products deeply.
* Familiarity with CS/AM tooling such as HubSpot, Gainsight, Planhat, or similar.
* Business fluency in English and Czech or Slovak.
Benefits
* Growth
o 1‑1 Coaching sessions with our resident communications advisor
o Leaders Academy & Learning and Development Budget
* Flexibility
o Unlimited Paid Time Off
o Volunteering Days
o MacBook for work
* Well‑being
o Recharge Fridays once per quarter
o Fitness Allowance
* Connectedness
o Referral bonuses
o Virtual & physical team building events
o Company merchandise
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