Our client, a leading multinational technology company,is recruiting for a Service Manager to join their business in Spain.
Service Manager - Bilbao or Sevilla
Contract or employment
ASAP
Customer Satisfaction and Service Customer Relationship: (customer voice management,Service Value Demonstration)
Ensure successful project delivery and maintain network stability through risk management and strategy implementation.
Service Solutions & Sales: Identify customer pain points, develop competitive service solutions, and manage bidding to drive business growth.
Partner Capability Management: Guide partner investment, evaluate capabilities, address gaps, and ensure consistent service quality.
Bachelor’s degree or higher in Telecommunications, Electronic Engineering, Computer Science, or related fields.
~8+ years of experience in the ICT industry, with at least 5 years in customer service management, delivery & maintenance assurance, service sales experience for enterprise or carrier networks.
~ Proven track record in managing service solutions for major projects, including experience in service bidding and sales strategy development.
~ Fluency in English is required to effectively communicate with local customers and HQ teams.
~ Strong presentation and negotiation skills to demonstrate service value and influence customer budgeting.