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Group BNP Paribas
BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain, we are more than 5,100 employees within 13 business lines.
Personal Finance
BNP Paribas Personal Finance, through its brand Cetelem, specializes in consumer credit, personal loans, and card management. It is a financial partner of major retailers, consumer goods companies, and car dealerships, and a market analysis leader through the Cetelem Observatory studies. BNP Paribas Personal Finance employs 20,000 staff serving over 20 million customers.
About The Job
Solid reputation, passionate individuals, and endless opportunities define SE.T – BNP Paribas Personal Finance International Shared Service Center.
Our consistent service delivery ensures comfort for our customers and growth opportunities for our employees.
SE.T offers a dynamic and inclusive workplace where you can make a real difference.
We are looking for a Business Analyst to join our international team that provides end-to-end solutions (applications and operations) to BNP Paribas Personal Finance Group entities worldwide, maintaining high activity levels and expanding our international customer base.
Responsibilities of the Business Analyst
* Participate in client meetings to clarify scope, gather, evaluate, and prioritize requirements.
* Generate functional and technical analyses from customer requirements based on User Stories in the Sprint Backlog.
* Model processes and workflows using UML and BPMN tools.
* Collaborate with technical teams to ensure proper translation of specifications into solutions.
* Support development / testing teams to implement and validate solutions.
* Conduct user acceptance testing (UAT) and coordinate validation processes.
* Create detailed documentation and user manuals.
* Utilize modeling tools and ticketing / collaborative tools such as UML, BPMN, Jira, Confluence, MS Teams, Octane.
Candidate Profile
* Minimum 3 years in Business Analysis, preferably in the insurance sector.
* Bachelor's degree in Business Administration or a technical field.
* Strong understanding of insurance operations : underwriting, claims, policy administration.
* Proficiency in Microsoft Office, Jira, and Confluence.
Skills and Competencies
* Client-focused mindset.
* Excellent communication, negotiation, and problem-solving skills.
* Ability to bridge Business and IT relationships.
* Supportive of solution evolution and team collaboration.
Preferred Qualifications
* Experience in process design and modeling with UML and BPMN.
* Knowledge of Agile methodologies (Scrum, Kanban).
Languages
* English (high proficiency in speaking and writing).
* French (B2 or higher) is optional but advantageous.
About Us
South Europe Technologies (S.ET) is BNP Paribas Personal Finance's IT, Data, and Operations Shared Service Center, with delivery centers in Spain and Portugal, providing solutions globally, including for Cetelem.
* Applications Management, IT Risks & Cybersecurity, Platforms Management, Data Analytics & AI, Operations.
Our Culture
We foster an inclusive, multicultural environment that encourages talent development, career growth, and internal mobility within the BNP Paribas Group. We promote flexible work arrangements, social connection, diversity, and inclusion through various initiatives and community groups.
Diversity and Inclusion
BNP Paribas Group in Spain is committed to equal opportunity employment, ensuring a discrimination-free environment based on age, disability, gender, race, religion, or sexual orientation, reflecting societal diversity and fostering creativity and performance.
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