Overview
Senior Program Leader – Scaling General Technology Centers & Technology Shared Services
We Are Waiting for You
Hi there! I am Marta, the recruiter for this position. Nice to meet you!
Let me introduce Zurich Technology Delivery Center (TDC) in Barcelona, established in 2006 as part of Zurich Insurance Group. The TDC provides cutting-edge technological solutions and support to Zurich's local and global business units, with areas including software development, data analytics, cybersecurity, and IT infrastructure. Our primary mission is to support Zurich's strategic goals and enhance operational efficiency through innovative technology solutions.
What Can You Expect?
As a Senior Program Leader, you will have the opportunity to:
- Scaling Technology Shared Services
- Lead rapid expansion of the Integral Business Center (GBC) Zurich Digital Centers, ensuring seamless scale-up of technology shared services (IT, Cloud, DevOps, AI / ML, Automation, Cybersecurity).
- Design and execute scaling strategies — increase headcount, optimize processes, enhance service delivery, and expand capabilities.
- Drive automation & AI adoption (RPA, GenAI, predictive analytics) to improve efficiency and reduce manual efforts.
- Implement global best practices in service delivery, ensuring cost efficiency, speed, and quality at scale.
- Standardize and industrialize technology shared services to support 2X-3X growth without compromising quality.
- Strategy planning and drive the execution of strategic initiatives
Collaborate with senior leadership to identify growth opportunities and market trends.
- Lead cross-functional teams to implement strategic projects and ensure successful outcomes.
- At the forefront of the innovation and insurtech practices, conduct competitive analysis and market research to inform strategic decision-making.
- Provide thought leadership and guidance on industry best practices and emerging trends.
- Stakeholder & Growth Leadership
- Partner with global CIOs, Country CIOs, and business leaders to align scaling strategies with enterprise goals.
- Drive adoption of shared services across business units—expand service offerings and ensure high utilization.
- Lead change management to ensure smooth transitions during rapid scaling phases.
- Talent & Capability Building
- Talent scaling strategies (hiring, upskilling, leadership pipeline).
- Scale high-performing teams—oversee strategic hiring, upskilling, and leadership development.
- Build a future-ready workforce—focus on emerging tech skills (AI, Cloud, Automation, Data Science).
- Foster an innovation culture—encourage continuous improvement, hackathons, and automation challenges.
What Makes You a Great Fit?
We’re not seeking perfection or expecting you to save the world, but if you meet some of these requirements, you’ll be a fantastic fit for our team. We are waiting for you!
- 15+ years in scaling Global Capability Centers (GCCs), GBS, or Shared Services, with a strong focus on technology domains.
- Proven success in scaling operations—experience growing teams from 100 to 500+ or managing multi-function shared services.
- Deep expertise in IT shared services, cloud transformation, AI / ML, automation, and digital acceleration.
- Strong program management, stakeholder management, and cost optimization skills.
- Prior leadership roles in MNCs, consulting firms, or high-growth GCCs / GBS setups.
- MBA or advanced degree in Technology / Operations preferred.
Why Zurich?
As well as a competitive salary and a yearly bonus, we offer:
- A adaptable working model to support work-life balance.
- Option to work abroad up to 25 days yearly.
- Over 300 euros to set up your home office and additional monthly home office allowance.
- Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs.
- Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits.
- Life and accident insurance.
- Collective Life retirement Plan
- 2000 referral bonus if you bring other talented people to the company.
- Special banking and insurance conditions plus Exclusive Employees discounts
- Functional diversity benefits
- Stock options and mortgage benefits.
Location
Barcelona, Poblenou. ES - Barcelona
How to Apply
Can you see yourself in this role? Apply by sending your CV in English. If not, we’ll meet again in the future. Feel free to share my contact details with anyone who would be a great fit.
Zurich Technology Delivery Center – Your Talent, Our Strength
You are the heart & soul of Zurich!
At Zurich, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, regardless of race / ethnicity, religion, gender, sexual orientation, age, or disability.
Let’s continue to grow together!
Job Details
- Location(s) : ES - Barcelona
- Schedule : Full Time
- Recruiter name : Marta Perez Llonch
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📌 Program Director
🏢 Zurich
📍 Barcelona