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Job Reference:
107982497086491852832460
Job Views:
2
Posted:
23.07.2025
Expiry Date:
06.09.2025
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Job Description:
Intracon Consulting is a 360º HR consultancy office made up of expert professionals in this field, with more than 10 years of experience with clients such as Hewlett-Packard (HP). The company is part of Intracon Spain, along with Intracon Marketing Solutions: a global agency that helps B2B companies achieve their goals with creative Marketing and Sales solutions.
We are looking for Customer Experience to join our team and provide support to Operations & Data Management division of one of our main clients, the multinational technology company HP (Hewlett-Packard).
?About the role:
We are looking for a proactive, results-driven professional with a passion for data, strong interpersonal skills, and a collaborative mindset. The ideal candidate thrives in customer-facing roles and has experience managing contracts with detailed technical specifications. If you’re detail-oriented, organized, and motivated by delivering excellent customer support.
* Dedication: Full time
? Main responsibilities:
Reporting to the Director of Operations. Your main tasks will be:
* Draft and manage contracts for both direct and indirect customers, coordinating validation with the Legal team.
* Conduct credit checks for direct customers in collaboration with the Credit & Collections team.
* Set up new direct customers in the internal systems.
* Manage the contract signature process with customers.
* Collaborate with the Service and Supply Chain teams to ensure successful product delivery and installation.
* Create order processing guidelines for Distributors (indirect customers).
* Liaise with the Finance department to report final figures and apply additional discounts when applicable.
* Monitor and follow up on customer orders.
* Act as the main escalation point for operational issues.
* Maintain and update the customer ordering portal and portfolio.
* Provide user support and management for HP2B.
* Guide customers on order and delivery status, and respond to their inquiries.
* Coordinate with the CMV team for specific customer requests.
* Support the Sales team and Category Managers with administrative and operational tasks.
* Graduate in Business, Law, Data Science, or a related field.
* Minimum of 3 years of proven experience in customer experience.
* Strong analytical skills with the ability to leverage data insights for strategic decision-making.
* Excellent interpersonal and communication skills, with a track record of building and nurturing high-performing teams.
* Detail-oriented mindset with exceptional organizational and project management capabilities.
️What we offer:
* Good working environment ?
* Multicultural and dynamic team ?
* Free language courses with native speaker teachers ?
* Monthly individual one-to-one follow up ?️
* Fun & wellbeing activities (teambuildings, paddle tournament) ?
* Intracon benefits (discounts on health insurance, sport centers and more) ?️
If you meet the standards, please do not hesitate to apply. We will be pleased to meet you! ?
?As an equal opportunity organization, we recruit, employ, train, compensate, and promote without regard to race, religion, creed, colour, national origin, age, gender, sexual orientation, gender identity, marital status, disability, or any other basis.
**Please, note that, due to the amount of CVs that we receive, only those candidates selected for interviews will be contacted. However, we want to thank all applicants for their interest and time.**
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