CRM, Customer Success & Marketing Automation Associate – Mautic Specialist
(Remote - CET ± 4 h)
This hybrid role combines hands-on expertise in Mautic with multichannel Campaigns and Customer Success coordination across clients, internal development teams, and the CEO.
You will act as the technical marketing operator maintaining campaign operations and as the primary contact for delivering value daily through our managed deliverability and profitability-optimized ESP offering.
Key Responsibilities
* Technical Operations & Analytics
* Manage the Mautic stack: installations, upgrades, plugins, security.
* SSH into servers to audit & optimize cronjobs (segments, campaigns, webhooks, backups) with Dev-OPS.
* Identify & fix misconfigurations like duplicate triggers or missing workers.
* Query Amazon Athena (SQL) on engagement data to validate KPIs and generate insights.
* Monitor deliverability with tools like InboxTracker, Litmus & MXToolBox, aiming for inbox placement >95%.
* Integrate Mautic with websites, e-commerce, CDP, BI, and ad platforms via API/Webhooks.
* Customer Success & Coordination
* Serve as the main Success contact: organize stand-ups, gather requirements, create tickets, track SLAs.
* Coordinate hand-offs between dev team, CEO, and clients; ensure clear expectations and timelines.
* Present weekly performance reports highlighting growth metrics and upcoming experiments.
* Collect feedback to inform backlog and optimization strategies.
* Project Prioritization & Growth
* Manage JIRA boards with the CEO, prioritizing for ROI.
* Run experiments (subject-line tests, segment roll-outs) and measure impact.
* Identify and scope new clients fitting the 10 MM+ emails/month profile.
Skills & Traits
* 2–4 years CRM/Marketing Automation experience, with 1+ year as Mautic owner.
* Proficiency in SQL (Amazon Athena), including window functions and cost control.
* Linux CLI skills: cron, log grep, bash scripting.
* Ability to explain technical concepts to marketers and executives clearly.
* Strong project management skills: attention to detail, organized kanban, clear definitions of done.
* Lean, iterative mindset (Kaizen), efficient resource utilization.
* Experience with AI tools (ChatGPT, Copilot) for drafting and queries.
* Bonus: experience with Optimove, Bird.com, Klaviyo, Braze, Iterable; proficiency in French.
Stack Overview
LayerTechESP / MA Mautic v5.2.3+, SparkPost MTA, Amazon SES/qMail, AWS S3, Athena, Tableau, InfraAWS, Contabo, Airflow, Ubuntu 22, CloudWatch, Bitbucket/GitHub, Tools like InboxTracker, Litmus, MXToolBox, HetrixTools, EmailOnAcid, ChatGPT, Abacus.AI.
What We Offer
* Remote-first (CET ± 4 h) with flexible hours.
* Full-time or part-time positions; competitive salary + bonus + stock options.
* Impact on brands sending over 10 million emails/month.
* Accelerated learning in deliverability, data, CS, and AI-driven content.
* Join a motivated team valuing sanity and stakeholder value.
Success Milestones (30/60/90 Days)
* 30 Days: Set up a new sending domain, configure DNS, warm-up, SES credentials, Mautic settings, document procedures, and coordinate with clients and DevOps.
* 60 Days: Manage Customer Success for a client: demonstrate consistent growth, conduct weekly syncs, identify issues early, and proactively resolve.
* 90 Days: Autonomously manage 3 clients end-to-end with minimal CEO intervention and identify new prospects.
How to Apply
Send your CV along with a 3-minute video (Loom or similar) showcasing a success with Mautic or Athena, including:
* An Athena query counting unique bounces in the last 24 hours.
* A snippet of cron jobs you have optimized.
* Email to ******.
If there's a good match, we'll arrange a Google Meet interview.
About Data Innovation
We help Business, Marketing & CRM teams increase margins, traffic, revenue, and activations while reducing costs. Our stack includes Mautic, SparkPost/Amazon SES/qMail, Tableau, enhanced with advanced analytics, user-content affinity models, and growth experiments. Clients include Nestlé, Brown-Forman, Tradedoubler, and various agencies and startups. We are a small, high-ownership, continuous learning team working closely with the CEO to develop new projects, delight clients, and grow the business.
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