Apprentice CX Engagement Team
Barcelona
Hybrid
We are in search of a highly motivated and enthusiastic individual to provide valuable contribution to our Engagement team Customer Experience community supporting continuous improvement projects in different areas: process efficiency, communication, digitalization, people development, analytics.
At dsm-firmenich, people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.
Your key responsibilities
1. Drive analysis and identify opportunities to improve customer experience; both qualitative and quantitative data.
2. Performance Management: support on analytics and insights.
3. Assess and propose metrics to ensure process compliance & sustainability.
4. Engage with the main stakeholders to capture insights (e.g. Commercial, Regional owners, etc.).
5. Project Management: participate and support on key projects (CRM, etc.).
6. Provide support on Customer Experience efficiency programs.
7. Define action plans for continuous improvement in the customer experience.
We bring
1. Opportunity to have a first work experience where you can learn, share your ideas, and propose new things.
2. Join a Global Team based in Barcelona.
3. A flexible work environment that empowers people to take accountability for their work and own the outcome.
4. An eagerness to be one team and learn from each other to bring progress to life and create a better future.
5. The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
6. 1 year Apprenticeship Contract.
You bring
1. An individual that embraces multiculturalism and diversity.
2. Strong communication skills in English in both written and verbal communication.
3. Familiarity with SharePoint concepts like sites, lists, libraries, permissions, etc.
4. Proficiency in navigating and using the SharePoint interface.
5. Quick learner and continuous improvement minded.
6. Creative, open-minded, and willing to learn attitude.
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