Social network you want to login / join with :
Client : Location :
Freelance, Spain
Job Category : Other
EU work permit required :
Job Reference :
1863
Job Views : Posted :
22.01.2025
Expiry Date : 08.03.2025
Job Description :
YOUR RESPONSIBILITIES :
* Validation: Monitor user activity, report irregularities, and collaborate with the customer service team to enhance conversion rates and processes.
* Feedback analysis: Analyze customer feedback to suggest improvements and innovative ideas.
* Additional missions: As part of Holidog's growth, additional tasks may be assigned based on your interests and skills.
YOUR BACKGROUND AND SKILLS :
* Team Player: Ability to work effectively in a team, communicate well, and report efficiently to a manager.
* Critical thinking: Capable of making quick decisions, analyzing situations critically.
* Experience: Prior customer service experience, handling emails, online chat communication, familiarity with tools like Intercom, Olark, Zendesk.
* Curiosity: Positive attitude, willingness to learn, ask questions, and step out of comfort zone.
* Customer Focus: Passion for customer service and a desire to build a career in it.
* Language skills: Flawless written and spoken English; fluency in French, Spanish, Italian, German, and/or Dutch is a big plus.
If you meet these criteria, please apply now.
ADDITIONAL INFORMATION :
Type of contract : Full-time (35-40 hours/week), part-time also accepted, Monday to Friday (Saturdays if possible).
Remuneration : €400-€650 per month, depending on hours and profile.
J-18808-Ljbffr
#J-18808-Ljbffr