🚀 On behalf of a world-renowned global leader in the tourism and maritime hospitality sector, Randstad is looking for an Interim HR Manager to lead the people strategy for a brand-new, fast-growing multilingual Excellence Hub in Valencia.
We are looking for a pragmatic, hands-on professional who understands the unique dynamics, KPIs, and speed of Call Centers, Telesales, or Retail environments. If you are motivated by massive scaling challenges, building foundations from scratch, and driving workforce stability, this project is for you.
📋 Your Purpose & Impact
* Lead the HR Foundations: Manage the full employee lifecycle for a multilingual, target-driven sales population.
* Navigate Legislation & Labor Relations: Expertly handle Spanish labor law, manage NIE onboarding/support for expats, and proactively establish constructive relations with local employee representatives/unions.
* Drive Business Performance: Partner with Sales Leadership to tackle attrition, manage absenteeism, and hold difficult HR conversations with confidence and pragmatism.
* Embrace the Unknown: Adapt flexibly to an evolving environment where you will need to identify and solve HR challenges before they even arise.
💼 What We Are Looking For
* Experience: 10+ years in HR Generalist or Talent Leadership roles, with a proven track record in Call Centers, Telesales, Telemarketing, or Retail sectors.
* Legal Expertise: Solid, bulletproof knowledge of Spanish labor law, local HR practices, and legal procedures (including NIE tracking and union management).
* Availability: Immediate availability to join on an interim basis.
* Languages: Excellent communication skills in English and Spanish (essential for global stakeholder management).
* Mindset: A resilient, flexible professional motivated by the challenge of building a high-performing hub, rather than just the status quo.