**Financial Customer Service Representative**
**Financial Customer Service Representative**
We're creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group®, one of the largest integral providers of customer experience (CX) products and solutions, we are hiring multiple Financial Customer Service Representatives to support high-volume inbound customer service projects for our industry-leading financial services clients.*
Location Requirements: Must legally reside in Canada.
**Core Responsibilities**
- Handle inbound service calls from multiple credit unions and their members, while providing accurate account and financial product information
- Understand and strive to meet or exceed metrics while providing excellent customer service
- Multitask and navigate through multiple systems
**Work with us and enjoy**
- Hands-on, 100% paid training
- Work from home benefits include saving time, money, and the environment
- Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution, and generous paid time off
**Qualifications**
- You are 18+ years of age
- You have a high school diploma (or GED equivalent)
- You can pass a criminal background check and drug screening
- You are eager to advance your career with a reliable company
- You work well with a team or independently
- You are able to commit 40 working hours per week
- You have previous call center and or financial and banking experience
**Equipment and Internet Requirements**
- Desktop Computer with Windows 10 (Apple/Mac, tablets, Winbooks, smart devices, Windows Mini PCs, Chromebook & Android systems are not compatible)
- Dual monitors
- Internet speed - 5.0 Mbps download speed and 3.0Mbps upload speed
**About Sitel Group®**
SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build strong customer relationships by creating meaningful connections that boost brand value. Our digital or voice-based solutions deliver a competitive edge across all customer touchpoints. With 160,000+ global employees
- working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times a day in 50+ languages. For over 40 years, our award-winning culture has been dedicated to improving the employee experience.
**EEO Statement**
Please note that Sitel Teleservices Canada Inc. Headquarters is located in Ontario. Any other position would be a remote position.
**Financial Customer Service Representative