The IOC Analyst is a critical part of our future success, and we are looking for the best people out there. The worker supports technical services and support functions under the guidance of technical lead engineers.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customers/users where the product is highly technical or sophisticated in nature.
Working at NTT
Key Responsibilities:
* Monitor, detect, and prevent incidents.
* Effectively communicate, and escalate if necessary, complex technical issues to a broad range of customers.
* Supervise alarms and specific events on every platform in real-time.
* Attend to consults and claims related to monitoring.
* Registry and resolution of incidents:
* Take ownership of customer issues of Tier 1 level and see problems through to resolution.
* Execute standard changes for customer requests.
* Support upper Tiers in deploying new solutions.
What will make you a good fit for the role?
Personal Skills:
* Excellent phone and communication skills (written and oral).
* Committed to providing quality service & results, ready to make a positive difference.
* Proactive and stress resistant.
* Ability to make quick and efficient decisions.
* Prioritize effectively and work with urgency.
* Work independently with attention to detail.
* Work well in an international team environment.
* Team spirit, customer and service-oriented.
* Drive and energy to achieve results.
* Logical and methodical problem-solving.
* Passionate about IT technology.
Technical Skills and Education:
Valued skills include: Routers, Switches, Linux, Unix, Windows, Apache, Microsoft IIS, Tomcat, MySQL, Oracle, Troubleshooting, problem solving, and analytical skills. Education: Technical Degree.
Language Skills:
Fluent/native English and Spanish (written and spoken).
Benefits and Work Environment
We offer competitive salaries, annual bonuses, career planning, pension plans, tax benefits, remote work options, flexible hours, and various health and wellness programs. NTT values diversity, inclusion, and work-life balance, providing opportunities for growth and development, team building, and employee well-being initiatives.
About the company
Together we do great things.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are provided upon request. Applicants must complete Form I-9 and provide proof of eligibility. An AEDT will score your skills and responses. NYC applicants may request alternative processes or accommodations.
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