Overview
Leica Biosystems' mission of \"Advancing Cancer Diagnostics, Improving Lives\" is at the heart of our corporate culture.
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We're a integral leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis.
Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence.
Our associates know that every moment matters when it comes to cancer diagnostics.
When you come to work, you're helping develop solutions that enable accurate diagnoses to turn anxiety into answers.
Join our diverse, global team of talented people, and be inspired to grow every day.
Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher.
Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
Responsibilities
- Deliver high quality technical service within geographical area of responsibility, including EU if required.
- Service and maintenance, troubleshooting and commissioning of laboratory instruments in the Leica Biosystems portfolio, focusing on configuration and implementation of Imaging Solutions, network devices and remote services.
- Visit customers for installations, preventive maintenance, repairs, fault analysis and upgrades to achieve high customer satisfaction.
- Provide phone and remote support to reduce customer downtime.
- Perform root cause analysis in the field or in the business/manufacturing unit.
- Be the local expert and go-to person for other FSEs in the region.
- Co-operate closely with and support the sales team with tasks such as basic training for customers, installations, demonstrations and setting up systems on the customer network.
- Document customer information with the CRM & Service management systems in a timely manner.
- Collect, update & distribute knowledge with product specialists.
- Travel approximately 50% of the time primarily within the region; overnight travel may be required.
Qualifications
- Experience in Field Service or a related field, preferred medical device knowledge.
- Knowledge of network configuration and setup such as firewalls and TCP/IP networking.
- Experience with Windows Server, Linux, VMs and working knowledge of SQL.
- Knowledge of Digital Pathology Integration solutions and software installations advantageous.
- Proven ability to learn independently in technical areas and build experience.
Remote Work
This position is eligible for a remote work arrangement; you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.
Join Our Winning Team
Together, we'll accelerate the real-life impact of tomorrow's science and technology. Explore the flexibility and challenge that working for Leica Biosystems can provide. Join our winning team today.
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