Our goal is to strengthen the brand in Spain. We are looking for an expert to work as **Desk Side Support**!**What do you need to fulfill this job?**- Experienced in Desktop Laptop, troubleshooting.- Experienced in installation, configuration and OS troubleshooting.- Knowledge on iPhone configuration.- Should have exposure to basic network troubleshooting.- Exposure and understanding of ticketing tool.- Understanding of ticketing process incident/service requests.- Understanding of SLA and meeting targets.- Understanding of Service desk process of logging tickets and allocation.- Understanding of Asset/inventory record process, System & Peripherals movements, etc.- Understanding to coordinate with vendors/principles.- Managing SLAs for its respective sites.- Knowledge of Hardware asset management.- Working on incidents and requests, troubleshooting hardware and software issue.Updates.- Experience on remote assistance in PC set up, upgrades, troubleshooting.- Hands-on experience on Microsoft excel.- Preparing/updating reports for the tickets processed, Inventory report, keeping a track ofassets/Stocks movement across sites.- Keeping required documents handy and updated.- Escorting third party engineers at site.- Smart hand request/Hands and feet support for network/printer/firewall activities etc.- Packing and unboxing laptops.- Quality Assurance Testing of laptops.- Move equipment between Hub/tech Hub, Goods in and Loading Bay.- Disposing equipment.- Liaising with site facilities for maintenance of the Hub/tech Hub area.- Monthly/weekly Inventory audit.- Placing Hardware/accessories orders and managing Threshold stock.- Handling Customer service support.- Deskside Support calls.- Receiving equipment from clients and updating stockroom.- Managing stockroom. Should have worked in Manufacturing & Production line support from IT Perspective.**Other Skills**- Excellent communication and conversation skills.- Should have a great customer handling skills.- Able to handle unforeseen situations- Ability to work flexible hours from time to time to cover for other urgent issues which may occur at the site.- Language requirement: Spanish and English fluent.Tipo de puesto: Jornada completaBeneficios:- Protegido dental- Seguro de vida- Seguro médico privadoHorario:- De lunes a viernesRetribución complementaria:- 14 pagas- Bonus trimestralIdioma:- Inglés (Obligatorio)Ubicación del trabajo: Empleo presencial