Workster is partnering with one of the largest global outsourcing companies to recruit Spanish-speaking Customer Support Experts for various international projects across multiple industries. These roles support major global companies in areas such as social media, digital communication, mobility, online payments, cybersecurity, e-commerce, and consumer electronics, all without disclosing brand names. Your Role As a Customer Support Expert, you will help users across different platforms and services, ensuring a smooth, safe, and high-quality experience. You will: • Assist users with empathy, accuracy, and efficiency • Stay informed about the specific project’s policies, products, and guidelines • Make balanced, policy-aligned decisions while maintaining user satisfaction • Communicate clearly and professionally, in writing and verbally • Investigate and resolve inquiries related to accounts, usage, and service issues • Respond to user questions with high quality, speed, and empathy • Use your market knowledge to spot trends and recommend scalable improvements • Analyze incoming data to enhance the overall user experience • Support enforcement of platform or service rules when required • Review reported content or cases within agreed timeframes • Identify workflow inefficiencies and suggest process improvements • Recognize patterns and escalate cases when necessary Your Qualifications • C1 level Spanish • Good English (B2) • Availability for remote roles within Greece or for office-based positions in Athens (depending on the project) • Customer Support experience is a plus • Ability to work independently and collaboratively • Strong problem-solving and critical thinking skills • Flexibility and adaptability to policy and process changes • Confident computer and internet skills • Ability to provide required documentation (ID/Passport, Birth Certificate) The Offer • Multiple project options, matched to your skills and preferences • Remote positions anywhere in Greece and onsite roles in Athens • Relocation package for Athens-based roles (flight, hotel stay, and housing assistance) • Competitive salary + performance bonuses • Rotational shifts depending on the project • Diverse and multicultural work environment • Full training, continuous support, and strong career development opportunities