The Account Executive will work alongside the Account Manager and Senior Account Manager and will be responsible for working closely with our clients, suppliers and internal contacts delivering services professionally, to specifications and on time in line with SLA’s.
The perfect candidate will have either agency experience and production management experience with a proven track record for delivering client solutions and nurturing relationships. As the Account Executive you will manage projects and liaise with suppliers and clients, delivering excellent customer service whilst delivering the day-to-day production contractual print and POS requirements. You will coordinate the production process and process orders in line with the client brief and the client expectations.
This is a fast-paced role dealing with a variety of marketing and commercial print and POS projects. You will be required to build and develop relationships with key stakeholders whilst primarily delivering excellent customer service.
As Account Executive you will be responsible for:
* Delivering operational excellence
* Managing and developing key client relationships
* Managing and owning the project cycle
You will be responsible for maintaining an excellent standard of communication with existing clients and developing relationships and ways of working with new clients. You will be liaising with the global team and operations team to deliver your objectives.
You will be a confident ‘self starter’ with excellent communication, relationship building and organisational skills. Strong Client facing skills are essential.
Key Responsibilities
* Support Account Manager and Senior Account Manager
* Provide technical input and advice on print and POS projects as required
* Take briefs from the client and ensure requirements such as spec and critical dates are captured
* Produce detailed specifications for internal and external clients
* Brief suppliers on client requirements
* Monitor projects to ensure they are delivered to specification, on time and in line with SLA’s
* Ensure activity is recorded using the designated company tools
* Maintain a full understanding of the broad range of HH Global’s services and pass details on to the client
* Implement new methods and procedures as required
* Ensure invoicing procedures are followed
* Manage and fulfill client expectations
* Manage day to day operational requirements
* Build and develop relationships with key stakeholders
* Deliver excellent customer service to clients, suppliers and internal stakeholders
Knowledge, Skills & Experience
* Experience working within an Operational role
* Experience working within a client services environment directly engaging with clients
* Numerate with a strong commercial understanding
* Ability to manage multiple projects simultaneously
* Strong time management and prioritisation skills
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