We seek individuals with a strong passion to become the welcoming voice at the other end of the line, dedicated to guaranteeing our customers receive top-notch service. In our organization, we take pride in surpassing expectations to craft exceptional service encounters, and we invite you to align with us in embracing this mission.
If you speak Dutch, have a passion for providing excellent customer service, function well in a dynamic work environment and really enjoy connecting with people, then this position is for you! In this position you will become an integral part of the Dutch-speaking support team for one of our customers in the telecom industry. This position offers the opportunity to work in Valencia, for 32-39 hours per week.
Enter a dynamic team with a varied range of tasks.
Tasks:
* You are an important link between the customer and the organization.
* You will be in contact with customers both by telephone and by e-mail.
* You will work solution-oriented in the service of the customer to solve complex issues.
* You ensure correct administrative and technical handling and follow-up of incoming questions and requests.
What do we ask?
* Native-level command of the Dutch language (both spoken and written) and a good command of the English language.
* A professional working and thinking level.
* Experience with customer service is an extra, but not a must.
* Good communication skills to communicate confidently with customers.
* You are an expert at problem solving and are ready to address customer questions and resolve problems efficiently.
* Multitasking and an eye for detail is your thing, especially in a dynamic environment.
* You get along well with computer systems and various software applications.
* You will have the opportunity to work flexible shifts including evenings, weekends and public holidays as required.
And further?
* You like the dynamics in your work.
* Customer focus and empathy are your strengths.
* Excelling both independently and in a team is self-evident for you.
* Taking initiative and working accurately are your trademarks.
What awaits you in this role?
An engaging and people-centric position that offers ongoing challenges within a thriving organization driven by ambition. Collaborate with a dedicated, friendly, and globally diverse team in an atmosphere that strikes a balance between informality and professionalism.
Main employment conditions:
* A diverse and dynamic workplace that brings together different cultures and promotes a fun and open atmosphere.
* Opportunities for internal growth and career development to advance your professional journey.
* Extensive training so you have the knowledge and tools to excel in your role.
* Exciting incentives and reward programs to recognize your efforts and keep you motivated for great results.
* A permanent job with a competitive salary.
* Coffee and fresh fruit in the office for an energy boost
* Free Spanish lessons.
* Unforgettable staff parties that bring the team together and create lasting memories.