Your Responsibilities Will Include
Customer Support (CS) delivers services for all PPS customers across EMEA through a network of outsourced partners. We are looking for a Graduate Business Analyst to join the Delivery Cost & Operations team within the Service Delivery Support and Business Management organization. This is a full‑time position designed as a versatile analyst profile, supporting the team across multiple priorities including automation (including AI), operational performance, and financial analysis.
You will be part of an international team, working in a dynamic environment and contributing directly to improving efficiency, cost management, and decision‑making across EMEA markets.
Objectives & Responsibilities
We will collaborate with Operations Managers, Finance, Quality and Process teams to drive insights and improvements.
Automation & Digitalization
- Identify manual tasks and develop automation solutions leveraging tools such as Power BI, Excel‑based solutions, scripting, and AI‑driven technologies.
- Support the development and maintenance of data pipelines and reporting automation.
Operational Performance Analysis
- Analyze operational KPIs (service delivery, partner performance, efficiency metrics).
- Support performance reviews and propose actionable improvements.
Financial Analysis
- Support cost tracking, trends, and variance analysis across EMEA.
- Support senior Cost Lead on financial analysis, insights, and cost‑optimization initiatives.
Reporting & Modeling
- Maintain and enhance scorecards and dashboards.
- Develop analytical models to support decision‑making.
Process Improvement
- Participate in transformation initiatives (automation, standardization, simplification).
- Act as a versatile analyst, supporting different team needs depending on priorities.
Requirements
- Recently graduated (within the last 12 months) with a Bachelor’s or Master’s degree in Business Administration, Economics, Industrial Engineering, or a related field.
- Strong analytical mindset with the ability to interpret data and generate insights.
- Proficiency in Microsoft Excel (e.g., data analysis, pivot tables, reporting) and basic knowledge of Power BI or similar visualization tools.
- Fluent in English (written and verbal).
- Highly organized with strong attention to detail and ability to manage multiple tasks effectively.
- Problem‑solving mindset with a structured and analytical approach to challenges.
- Collaborative team player with strong interpersonal and communication skills.
- Curious, eager to learn, and comfortable working in a dynamic environment.
- Positive, enthusiastic, and proactive attitude.
Experience Our Benefits
- A truly international experience: Work in a integral organization with colleagues from 60+ nationalities, collaborating across cultures and geographies.
- Continuous growth & career development: Multiple internal mobility and career opportunities, supported by HP’s learning platform to keep growing your skills.
- Competitive benefits package, including:
- Hybrid work model (home office / office), depending on the role/functions.
- Health & Life insurance.
- Ticket Restaurant Vouchers or lunch at reduced prices at our canteen.
- Flexible working hours to support work–life balance.
- HP Flex Program: Kindergarten vouchers & Transport Card.
- Exclusive HP products offers and discounts for employees, friends and family.
- Inclusion & belonging at the core: Join our global employee networks such as Women, Pride, Inclusion, NextGen, Sustainability & DisAbility, with opportunities to get involved locally.
- Give back to the community: Participate in volunteering initiatives or join our annual HP Charity Day held onsite.
- Stay active & energized: Access our sports center (indoor & outdoor) with 25+ coordinated activities.
- Onsite medical services: Doctor and medical team available for annual checkups, nutrition, oral hygiene, physiotherapy, and general health.
- Creativity & innovation: Enjoy our Printing Happy Hour—from photos to large posters—and hands‑on workshops using the latest printing technologies, from wall covers to 3D printing.
- Easy commuting: Free parking available or excellent access via nearby train services.
- Women Network initiatives: Networking events, STEM promotion, business acumen talks, work–life balance sessions, and future‑skills development.
Legal entity: Sales & Services
#J-18808-Ljbffr