We are looking for an ambitious, bright and results-oriented Customer Success Manager for an important technological multinational company located in Madrid.
As Customer Success Manager you will be expected to maximize value realization and return on investment in complex, multi-regional strategic enterprise accounts by building strong long-term partnerships with a focus on product adoption.
What you'll Do
* Leading customer engagement and activities to ensure customer happiness throughout their Adobe journey.
* Understand and assess customer challenges & objections, requirements, level of adoption, and corporate structure and translate this into specific Adobe solutions that can help the customer pursue their goals.
* Evangelize Adobe products/technology to excite and encourage customers to push the boundaries of creativity.
* Conduct customer workshops, and workflow assessments and demonstrate our solutions and the business benefits they bring to our customers.
* Develop and maintain a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer's business strategy, allowing the full potential of their Adobe Solution to be realized.
* Establish and lead all aspects of adoption and usage/development of standard methodologies to continually drive incremental value and return on investment.
* Drive regular governance with customers to report on critical metrics and raise awareness of Adobe news/events. Share results & meaningful items with cross-functional partners.
What you need to succeed
* Bachelor’s or Master’s degree
* Strong communications skills (Spanish and English).
* First experience in post-sales account management or passion for customer success.
* A good understanding of design workflows and digital trends
* A competence in establishing relationships at end-user and senior decision-maker levels within enterprise organizations.
* Adaptable and have a customer-centric approach.
* Be self-managed, reliant, adaptable, and able to prioritize.
* A strong desire to invest in your own professional and personal development, whereby you will take ownership over acquiring additional skills and knowledge beyond that required by the organization and the day-to-day demands of their role
* Interpersonal skills and a structured working approach, ability to take care of several different activities in parallel.
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