Social network you want to login/join with:
Front Desk & Customer Care (f/m/x), Madrid
Location:
Madrid, Spain
Job Category:
Property
EU work permit required:
Yes
Job Reference:
8l5wmnnm
Job Views:
2
Posted:
30.03.2025
Expiry Date:
14.05.2025
Job Description:
Our Group
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily, and coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, UK, Luxembourg, and Bulgaria).
Joivy gathers the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor, and Open with the aim of enthusiastically innovating the European residential market, and also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, a business unit focused on real estate investments.
Role & Team - Facility Coordinator.
Key Responsibilities
* Supervise the check-in and check-out process, ensuring a seamless experience for guests.
* Act as the primary point of contact to resolve inquiries, issues, and special requests.
* Maintain a high level of hospitality and customer service, ensuring guest satisfaction.
* Handle guest complaints quickly and efficiently.
* Coordinate with cleaning and maintenance teams to ensure properties are in perfect condition before each arrival.
* Manage bookings, payments, and cancellations on short-term rental platforms (Airbnb, Booking, Vrbo, etc.).
* Control inventory of supplies and amenities in each property.
* Assist in implementing strategies to improve occupancy and profitability.
* Review and respond to guest reviews to enhance online reputation.
Required Skills
* Experience in sales, customer service, and hotel accommodation management.
* Proactive attitude and customer-oriented approach.
* Advanced level of Spanish and English (other languages are a plus).
What we offer
* Permanent contract with a competitive salary.
* Meal vouchers of 8 EUR per worked day.
* It is required to work two weekends per month.
* Company devices (phone and laptop).
Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity, and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.
----
By submitting your application, you confirm that you have read and agreed to our Candidate Privacy Policy, which you can find here .
#J-18808-Ljbffr