About the Job
We are seeking an experienced Customer Service Representative to join our Team. This role focuses on handling urgent customer issues, travel disruptions, and high-priority cases that require rapid resolution. You will act as a critical point of contact for escalations, ensuring swift and professional responses to complex situations.
Key Responsibilities
* Handle emergency and urgent customer inquiries via phone, email, and chat
* Resolve escalated issues and provide timely, effective solutions
* Coordinate with internal teams, hotels, and partners to address travel disruptions
* Maintain accurate records and documentation of incidents and resolutions
* Monitor and track emergency cases to ensure resolution within SLA
* Contribute to process improvements for the Emergency Team
* Support junior team members and provide guidance during high-pressure situations
Our Ideal Candidate
* 4–5 years of experience in customer service, preferably in travel, hospitality, or emergency support
* Fluent in English + one of the following at business level: Dutch and German, or French
* Strong problem‑solving and decision‑making skills under pressure
* Excellent communication and interpersonal abilities
* Proficient with Microsoft Office and customer service tools
* Ability to multitask in a fast‑paced, high‑stress environment
* Detail‑oriented and highly organized
* Experience handling escalations and urgent cases
* Flexibility to work in shifts
Why Nuitee?
* Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitee’s API‑first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
* World‑Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally.
* Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
* Global Impact: Our infrastructure supports partners like Hopper, Google, and Uber and enables banks, fintechs, super‑apps, and non‑travel businesses to offer travel solutions for the first time.
* AI‑Driven Innovation: Nuitee is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper‑personalized travel interactions.
By joining Nuitee, you’ll be part of a team that’s building a category‑defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology.
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