Service Development Senior SpecialistSummary of the role :
Within the Travel Distribution ecosystem, the Service Development team is responsible for shaping, structuring, and industrializing the business around professional services. We manage the service portfolio lifecycle, develop pricing models, advise packaging strategies, govern commercial policies, coordinate pipeline development, and define architectural blueprints to scale service capabilities across our ecosystem.We are seeking a highly motivated and strategically oriented Service Development Specialist to help define and operationalize our professional services operating model. This role offers a unique opportunity to blend strategy, business design, and operational execution in a cross-functional and dynamic environment.In this role you will be responsible for :
Coordinate the end-to-end lifecycle of professional services :
from design and launch to industrialization and retirement.Ensure alignment of services with evolving customer and market needs.Track key performance indicators (adoption, margin) and set OKRs for portfolio performance.Service Pricing & Commercial LifecycleDesign value-based pricing strategies and advise on packaging across standard and tailored models.Establish discount governance and ensure commercial policy alignment.Support Lead to Cash activities with Sales and Finance, ensuring contract readiness and scalability.Contribute to the evolution of contracting frameworks and offer governance.Opportunity & Pipeline ManagementMonitor and forecast the service pipeline in close collaboration with Delivery, Sales, and Capacity Planning.Shape demand and prioritize commercial efforts to capture high-value opportunities.Ensure timely visibility of pipeline trends and business readiness for delivery execution.Strategic InnovationSupport the design and rollout of new monetization strategies including subscriptions, usage-based pricing, and bundled services.Shape new service delivery models such as “Service-as-a-Product”.Enable strategic deal shaping, internal evangelization, and training for new offerings.Business Architecture & IndustrializationDevelop service capability maps, operational models, and standard operating procedures.Facilitate the integration of partners and ecosystems through scalable delivery and cross-sell models.Promote service modularization and repeatability through industry best practices.P&L Monitoring & Performance ReportingTrack and report on the ROI and profitability of service lines.Contribute to P&L optimization through performance dashboards and financial insights.CommunicationPrepare and deliver presentations to Services team leadership and individual Business Lines to ensure alignment, secure buy-in, and facilitate the understanding of strategic objectives.Share updates on project streams :
progress, accomplishments and risks across the organization to increase visibility and encourage engagement.Effectively communicate the decisions taken at the different governance bodies and their impact on his / her domain of scope.Facilitate the understanding of key objectives to the different stakeholders to secure its execution.Effectively influence decision-making through documented facts & figures for the benefit of the Organization and the Business Line.Abut the ideal candidate :
At least 4 years experience in an IT or top-tier consulting company, working in multicultural environment in strategy, pricing, service design, or business architecture roles.Background in Engineering or Computer Science.Experience in Strategy execution, Program and Project management.Strong analytical and presentation skills (PowerPoint, Excel, PowerBI).Experience working in SAFe or understanding of agile methodologies is valued but not required.Strong teamwork and interpersonal abilities, demonstrable experience on relationship building.Fast learner and reliable individual with high attention to details, willing to take ownership of end-to-end projects.Ability to break down complex problems into smaller ones and enjoy working with data.Fluency in English is a must-have;
other languages are a plus.What we can offer you :
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.A flexible working model - We want our employees to do their best work, wherever and however it works best for them.A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.LI-EMEADiversity & InclusionAmadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, andas a role model for an inclusive employee experience.Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.J-18808-Ljbffr
#J-18808-Ljbffr