Company DescriptionFRAM Hospitality is a Swiss hospitality group operating multiple hospitality businesses, including Base Aparthotels and a new 4–5 star hotel in Verbier, which will open at the end of the year. To support scalable growth, we operate a centralized back office in Barcelona, streamlining operations across reservations, distribution, revenue coordination, marketing, and guest services across our portfolio. You will be part of both Base Aparthotels operations and actively involved in the opening, launch, and full operational setup of our new hotel in Verbier.Role DescriptionWe are seeking a detail-oriented and performance-driven Reservations & Distribution Manager to lead the reservations function and oversee distribution across all booking channels. This role combines operational leadership, team supervision, and system optimization. You will ensure excellence in reservation handling, accuracy of availability and pricing, and strong performance across all distribution platforms. You will also play a key role in the pre-opening, launch, and operational readiness of our new hotel in Verbier, while managing both properties (Base Aparthotels and Verbier hotel) in terms of reservations and distribution performance.Key ResponsibilitiesReservations Management & Team LeadershipOversee the full reservations process across all channels (OTAs, direct, email, phone)Supervise, guide, and support reservations staff in their daily operationsEnsure high-quality guest communication and service standardsMonitor performance, response times, and conversion ratesDistribution & Revenue AccuracyEnsure accuracy of availability, rates, and content across all platformsWork closely with revenue teams on pricing and availability strategyIdentify and resolve discrepancies across systems and channelsOperational CoordinationCoordinate with the Front Office team of Base Aparthotels for seamless guest experienceEnsure smooth internal communication between departmentsTake an active role in the pre-opening and launch of the new hotel in VerbierEnsure operational readiness across systems and processesProcess Improvement & PerformanceAnalyze booking patterns and identify optimization opportunitiesImprove systems, efficiency, and operational performanceMaintain data integrity across PMS and booking toolsContribute to best practices across reservations and distributionQualificationsProven experience in hospitality reservations, distribution, or revenue-related rolesPrevious team management or supervisory experience requiredStrong knowledge of OTAs and booking platformsExperience with PMS systems (Mews is a plus)Strong analytical and commercial mindsetFluent in French and Fluent in English (mandatory)Excellent organizational and leadership skillsAbility to work in a fast-paced, multi-property environmentThe position starts from 1st August 2026.