Lending Operations Team Lead – Banking Operations (Zinia)Country: Spain
Lending Operations Team Lead – Banking Operations (Zinia)
Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance.
This is an exciting opportunity to make your contribution over a growing market within the business areas of lending, cobranded credit cards and buy-now-pay-later with a solid expansion across different countries with global leading merchants.
Zinia leverages the technological resources and expertise of Openbank, the digital-native bank of the Santander Group, which is currently rolling out its international expansion plans. Through a simple and flexible banking model, Openbank offers customers the possibility to manage their finances on the website or app.
We are seeking an experienced professional to lead and manage the daily operations of Lending products. The candidate will be responsible for ensuring operational efficiency and quality, while strengthening relationships with key merchants to deliver an exceptional customer service model.
Mission and responsibilities
As a Lending team lead, you will:
1. Oversee and manage the daily operations of Lending, Durables, and Loans ensuring efficiency and quality in all processes.
2. Act as the primary point of contact with key merchants, fostering strong and collaborative relationships to ensure a high-level customer service model.
3. Monitor and evaluate customer service performance, identifying areas for improvement and ensuring established quality and efficiency standards are met.
4. Track key performance indicators (KPIs) and develop strategies to achieve service quality and operational goals.
5. Resolve operational issues and manage incidents to minimize service interruptions.
6. Identify continuous improvement opportunities within operational processes and lead their implementation.
7. Manage relationships with suppliers and partners involved in Lending operations.
8. Ensure compliance with regulatory requirements and risk management in daily operations.
To be successful in the role you must have
9. Bachelor's degree in Business Administration, Industrial Engineering, Finance, or a related field.
10. + years of experience in operational management, preferably in the Lending or financial services sector.
11. Deep knowledge of operational processes and experience in lending, durables and loans products.
12. Strong analytical skills and the ability to solve problems efficiently.
13. Excellent communication and leadership skills.
14. Familiarity with technological tools and operational management systems.
What do we offer?
15. Immediate incorporation to a dynamic and agile company with a growth and expansion project.
16. Working in start-up mode with the support of Grupo Santander.
17. Competitive remuneration and attractive benefits package.
18. Possibility of growth within the company and the Group.
19. Collaboration in international projects and possibility of contact with different countries.
20. Excellent work environment, social clubs and frequent events (now virtual).
Would you like to grow with us? Join our team!
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