The mission is to lead the Technical Support team to resolve technical problems quickly, either through efficient transmission of technical information and training between the Product Company and Operations / Distribution, or through active face-to-face participation of Field Technical staff.
Your role
Main responsibilities :
* Follow up on the execution of ECB Priority I and II documents by field operations, ensuring timely and proper implementation.
* Apply cost control processes within the Atlas Copco Group to prevent damages, losses, or undesirable outcomes.
* Handle reports to monitor equipment quality.
* Work with the Operations Manager to establish criteria for qualifying and evaluating Atlas Copco field technicians.
* Coordinate tasks such as commissioning, complex installations, technical reports, customer complaints, warranties, and internal support to technical and sales teams.
* Create tools or processes with Service Operations to improve field technician efficiency.
* Monitor issues and queries from the indirect channel (distribution) with the technical support team.
* Lead by example, develop and train team members, fostering professional growth and team spirit, while ensuring equality, transparency, and fairness.
* Promote personal development of team members according to Atlas Copco Group’s needs.
* Support training and information sharing on external equipment the company plans to commercialize, within the limits of available information and know-how.
* Participate in technical training with the Technical Training Coordinator to ensure field operation and distribution teams are self-sufficient in handling equipment in the market.
Requirements :
* Bachelor’s degree in Engineering
* 5+ years of experience in technical support, with at least 2 years in a leadership role (desirable)
* Knowledge of the compressor sector is highly valuable.
* Strong technical background with troubleshooting skills
* Excellent communication, leadership, and interpersonal skills
* Proven ability to manage and motivate a team in a fast-paced environment
* Customer-focused mindset with a passion for service
* Fluent in English and Spanish
What we offer :
* Competitive salary and benefits
* Opportunities for growth and development
* Inclusive and collaborative work environment
* Flexible hours and remote work options
Job location
This role offers a hybrid work arrangement, combining remote work with on-site presence at our main office in Coslada (Madrid).
Contact
Talent Acquisition Team :
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