PbJob Description /b /ppAs a D365 Customer Engagement (CE) Developer, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You’ll solve problems using CRM solutions as you liaise between Avanade clients and project teams made up of Project Managers, Back-End and Front-End (UX) Architects, and other CE professionals. This role provides the opportunity to work for Microsoft’s #1 partner with an unrivalled focus on personal development and training in both technology and softer consulting skills. /ppbTogether we do what matters. /b /ppbr/ppbKey Responsibilities: /b /pulliConsult and advise our clients and internal stakeholders on uses of technology to solve business problems. /liliPerform application development, complex code development, application testing, and component design. /liliWrite technical specifications and collaborate with the functional team to ensure requirements are understood. /liliPrototype, configure, and test respective business processes. /liliEnable the design of conceptual architecture and technical solutions. /liliUse key performance indicators (KPIs) to measure and test the quality of projects. /liliImprove your clients’ business by identifying potential challenges and supporting continuous improvement through their CRM system. /li /ulpbr/ppbr/ppbJob Qualifications /b /ppProved experience on these technologies: /pulliDynamics CRM Customer Service. /liliUnified Service Desk. /liliDesirable: /liliGenesys CTI Integration. /liliExperience analyzing, designing, developing, implementing and maintaining Microsoft Dynamics CRM and Power Platform application code. /liliTypescript/Javascript. /liliPlugins, custom actions. /liliPower Automate/Workflows. /liliClient management skills and the ability to work with customers to develop and manage an action plan. /liliCollaborated with global teams on CE technology implementation and maintenance projects /liliStrong consulting skills and client-facing experience with an implementation partner and/or end user. /liliBachelor’s degree, or its foreign equivalent, in Computer Science, Computer Engineering, Management Information Systems, or equivalent relevant work experience. /li /ulpbr/ppbAbout you /b /pulliAnalytical, curious, agile /liliTeam player and good communicator /liliProblem-solver, patient, quality-driven /liliSelf-motivating /liliInnovative mindset /li /ul