Our rapidly expanding e-commerce company in the beauty sphere seeks an experienced Customer Service Assistant to join our team and help take us to the next level in our expansion and customer experience.This exciting role will see you leverage your proven work history in this field while working with an innovative team.Your Key ResponsibilitiesMonitoring the flow of orders and returns through all channels to ensure we meet processing and shipping standards.Creating and improving policies, workflows, and macros to deliver a high-quality customer experience.Handling customer interactions and internal requests.Managing customer escalations with experience and understanding.Identifying and leading projects focused on improving efficiency and processes.Weekly reporting for all channels to determine customer inquiry trends.Communicating with warehouse and other departments for the best customer experience.Evaluating customer feedback analytically to improve tools and operations.Experience Requirements2+ years in a customer service team.Exceptional attention to detail.Experience in a fast-paced environment.In-depth understanding of customer service systems and tools.Interest in working with a team to grow and improve.High level of time management and organizational skills.Strong people skills and negotiating experience.Excellent written and verbal communication skills.Shopify / eCommerce experience highly valued.J-18808-Ljbffr
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