Business Process Manager – eCommerce & ERP Integration
The Business Process Manager is responsible for defining, harmonizing, and governing end-to-end business processes related to the integration of a general eCommerce platform with multiple ERP systems.
The role acts as a bridge between business stakeholders and IT teams, ensuring scalable, compliant, and high-quality integrations.
Key Responsibilities
Integration & Solution Alignment
- Translate business requirements into process and data models - Collaborate with integration and technical teams to ensure proper implementation - Validate integration flows, including: - Orders, payments, invoicing - Product, pricing, and promotions - Inventory and availability - Customer and master data - Order fulfillment tracking - Ensure consistency in integration standards and data models
Stakeholder & Requirements Management
- Act as the main interface between business and IT teams - Facilitate workshops to gather and prioritize requirements - Manage scope, dependencies, and change requests
Governance, Quality & Compliance
- Define and enforce process and integration governance - Ensure compliance with financial, tax, and data regulations - Define acceptance criteria and support testing phases (SIT/UAT) - Maintain up-to-date documentation
Continuous Improvement & Operations
- Monitor process performance and KPIs (accuracy, lead time, error rates) - Identify automation and optimization opportunities - Support incident and problem management - Drive continuous improvement initiatives
Required Skills
Business & Process Skills
- Strong understanding of end-to-end eCommerce processes - Ability to balance global standards with local needs - Analytical and problem-solving skills
Technical Knowledge
- Understanding of integration concepts: APIs, REST/SOAP, middleware - Knowledge of ERP systems (SAP or similar) - Ability to work with technical teams without being a developer
Communication & Collaboration
- Strong communication and facilitation skills - Ability to work with cross-functional teams - Ability to influence stakeholders without direct authority
Support & Coordination
- Provide second-level support - Coordinate external partners - Train stakeholders on new processes
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Qualifications
- Bachelor’s or Master’s degree in Business, Information Systems, Engineering, or related field - 5–10 years of experience in business process management, eCommerce, or ERP integration - Experience with eCommerce platforms and integration solutions - Experience in general and complex environments
Key Attributes
- Innovative mindset and ability to challenge the status quo - Strong organizational and coordination skills - Adaptability in fast-changing environments