Overview
Regional System Administrator Lead role at GamblingCareers.com
We’re looking for a Regional System Administrator Lead to ensure timely, high-quality IT support for employees across multiple office locations and remote environments. You will lead a distributed team, oversee technical operations, and ensure consistent delivery of IT services that enable operational excellence. This role is pivotal in maintaining a secure, reliable, and productive technology environment for our employees.
Responsibilities
* Cultivate a high-performance, collaborative, and service-oriented environment by leading and mentoring system administrators across various countries (Armenia, Serbia, Bulgaria, Poland, Malta, Greece, Portugal).
* Coordinate regional IT operations, ensuring consistent standards, policies, and procedures across regions (team of 7 employees).
* Oversee workload distribution, performance monitoring, and career development of team members.
* Act as the primary escalation point for complex or critical regional IT issues.
* Have a strong IT knowledge (network technologies, DHCP, DNS, CCTV, ACS, VPN, TCP/IP, Wi-Fi, infrastructure, software and hardware equipment).
* Manage and maintain enterprise systems, infrastructure, and networking solutions to ensure optimal performance, scalability, and security (JAMF, MikroTik, Unify, Google Workspace, VPN, EndPoint Central, SSO, M365, N8N, Jira SD, SW, Confluence, Slack).
* Experience in JAMF for macOS and iOS device management, enforcing compliance policies.
* Lead regional IT infrastructure projects from planning to execution, ensuring timely delivery and alignment with global IT strategies (Opening new offices around the Globe).
* Partner with other regional leads and Global IT leadership to standardise processes, optimise/automate workflows and collaborate with stakeholders/cross-functional colleagues.
* Collaborate with security teams to maintain compliance with corporate security policies and regulatory requirements.
Requirements
* Minimum 5-7 years of experience in a technical support or system administration role.
* At least 3 years of experience managing remote teams.
* Strong proficiency in macOS (Windows experience is a plus).
* Proven experience with: JAMF, Google Workspace, MikroTik, Ubiquiti, Okta, EndPoint Central, Global Delivery Service, and Palo Alto Networks.
* Proficiency with enterprise device management and endpoint security.
* Strong knowledge of IT support tools and ticketing systems (e.g., Jira).
* Excellent communication skills in English, both written and verbal.
* Experience in multi-country IT operations and working with distributed teams.
* Ability to manage multiple priorities in a fast-paced environment.
* Service-oriented mindset with a focus on user experience and reliability.
Nice to Have
* Experience working in a service desk environment with SLA-based response times.
* Knowledge of CCTV and access control systems.
* Experience supporting AV/meeting room equipment (Logitech, Crestron, etc.).
* Basic scripting (PowerShell, Bash) or automation skills for desktop provisioning.
* Understanding of ITIL or similar IT service management frameworks.
Benefits
* Learning and development opportunities and interesting, challenging tasks.
* Relocation package (tickets, hotel stay for up to 2 weeks, and visa relocation support for employees and family).
* Opportunity to develop language skills, with partial compensation for English and Spanish language classes (for localization purposes).
* Private medical coverage.
* 22 vacation days per year plus 6 sick leave days.
* Competitive remuneration with annual review.
* Teambuilding activities.
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