Position: Renewals Specialist
Location: Benalmádena OR Valencia, Spain
Employment type: Full-time
Work model: Hybrid
Remuneration: Base salary + performance bonus
DUTIES AND RESPONSIBILITIES:
Serve as the primary point of contact for customers throughout the contract renewal process, fostering trust and building long-term business relationships.
Convert renewal opportunities into revenue by qualifying leads based on criteria such as budget, authority, need, and timeline.
Engage with small and medium-sized businesses across various industries to understand their needs and identify potential upsell and cross-sell opportunities.
Assess customers current product or service usage to recommend suitable upgrades, renewals, or complementary solutions in collaboration with internal sales and technical teams.
Coordinate with multiple internal stakeholders to ensure the renewal process runs smoothly and is completed on time.
Maintain accurate records of customer interactions, renewal status, and pipeline activity within the companys CRM system.
Provide customers with clear and accurate information about available products, services, and licensing options to support informed decision-making.
Contribute to customer retention and satisfaction by proactively addressing issues, sharing best practices, and delivering exceptional service.
REQUIREMENTS:
Native or fluent in Norwegian (C1), with excellent verbal and written communication skills, along with proficiency in English (B2).
Minimum of 2 years of experience in sales, account management, or customer success, preferably in a technology or service-oriented environment.
Proven track record of meeting or exceeding sales or renewal targets.
Strong presentation and negotiation skills, with the ability to tailor solutions to customer needs.
Proficiency with standard business software applications (e.g., Microsoft Office Suite, CRM tools).
General understanding of IT, software, or cloud-based solutions, with the ability to learn and retain product knowledge quickly.
Self-motivated and goal-oriented, with a strong drive for achievement and continuous improvement.
Experience working with SaaS or cloud-based products (e.g., productivity suites, CRM systems, or infrastructure platforms) is preferred.
Ability to collaborate effectively with cross-functional teams to deliver customer-focused outcomes.
OFFER:
Medical insurance
Non-contractual performance incentive
Additional performance incentives (hours off, gamification vouchers, products)
Wellness Fridays scheme (additional day off in summer).