Join Maersk as a Customer Experience Consultant!
Are you a customer‐oriented professional with a passion for delivering exceptional experiences? Do you thrive in fast‐paced environments, bring high energy to everything you do, and love turning challenges into opportunities?
If so, this could be your next big career move.
We're looking for a Customer Experience Consultant to join our outstanding team—one that is deeply committed to creating world‐class service for our customers.
What We Offer
At Maersk, you're in the driver's seat of your career. We empower you to grow, explore, and make an impact on a truly global scale.
With operations in more than 130 countries, you'll have the opportunity to build a career that crosses borders, cultures, and disciplines. Whether you're looking to deepen your expertise or explore new paths, Maersk provides the platform to get you there.
You'll benefit from:
Industry‐leading talent development programs
Competitive compensation and benefits
Flexible workplace policies and working hours
Access to extensive internal training opportunities
Excellent benefits including a competitive pension scheme, health insurance, and more...
Our people are the foundation of our success. Their dedication, collaboration, and customer‐centric mindset shape the culture that makes Maersk a global leader.
Key Responsibilities
Manage and monitor the end‐to‐end shipment process
Coordinate with stakeholders across the shipment lifecycle
Ensure seamless orchestration of shipment flow
Deliver value‐adding solutions through strong business and process understanding
Resolve customer and stakeholder queries promptly and professionally
Maintain a customer‐centric approach and proactively prevent recurring issues
Prepare and submit documentation accurately and on time
Support cross‐sell and up‐sell initiatives and contribute to customer retention
Adhere to SOPs/IOPs and identify deviations proactively
Communicate effectively with customers and internal teams
Participate in client calls to ensure smooth process execution
Record and report performance insights, highlighting wins and improvement areas
Collaborate with KCMs and the Commercial team to strengthen customer relationships
Monitor customer‐specific SOPs and KPIs
Execute reports and tasks assigned by the Team Leader/Manager
What We're Looking For
Experience in logistics or related fields
Fluency in Spanish and English.
Strong communication and stakeholder management skills
Customer‐centric mindset with a passion for service excellence
Results‐driven and highly organized, even under pressure
A collaborative team player who fosters teamwork
Solid understanding of operational processes
A proactive, positive attitude with a strong sense of urgency
Persistence in driving issues to closure despite obstacles
Additional Information
Applications must be submitted in English.
Applicants must have the legal right to work in Europe at the time of application
If you're ready to grow your career with a global leader and make a meaningful impact, we'd love to hear from you.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
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